Only accept tickets during set hours

Open the panel

Open your dashboard and pick your server. In the sidebar, under Tickets, click Ticket Panels, then click the panel.

Turn support hours on

Click the Availability tab under the page title.

1. Under Support Hours, turn on Enabled. The schedule below it becomes editable.
2. Open Timezone and pick yours. Do this before you set any times: a time you enter is read in the zone picked at that moment. The timezone itself is not saved. Next time the page shows your own device's zone again, and your hours are shown in it.
3. Under Schedule Mode, keep Basic: one opening and closing time per day. Advanced 👑 lets you set every hour of the week on a grid.

Set each day

In Basic mode each day has a row. Its switch decides if the day is open at all: a day switched off shows Closed. For an open day, pick Open, Reduced Support or Emergency Only, then set the start and end time. The start must be before the end.

Decide what happens outside the hours

Under Closed State Logic, pick one:

• Allow with Warning: the ticket opens, and a message inside it says replies may be slow. Its pings go out without a notification. This is the default.
• Deny Creation 👑: members cannot open a ticket until the hours start again. They see your closed hours message instead.

Write the messages

Under Message Configuration, the tabs Closed Hours, Reduced Support and Emergency Only hold the message for each state. Edit the ones you use.

Save

Press Save Changes in the bar at the bottom of the page. The next ticket follows the new hours.