Close quiet tickets automatically
Send a reminder after a stretch of silence, then close the ticket if nothing comes back.
Autoclose closes tickets where staff are waiting on the member. After a staff message goes unanswered for a while, Tickety posts a reminder in the ticket. If the member still does not reply, it closes the ticket. These settings apply to every panel.
The countdown starts at the first staff message the member has not answered. A ticket where staff have not written yet is never closed this way, and later staff messages do not restart the countdown.
Open Autoclose Settings
Open your dashboard and pick your server. In the sidebar, under Tickets, click Configuration, then click Autoclose Settings.
Pick what closes tickets
Go to Autoclose Behavior.
- Close Tickets on User Leave closes a member's open tickets when they leave your server. It is on to start with, and free.
- Turn on Autoclose System 👑. This is the countdown itself.
- Turn on Only Autoclose Empty Tickets 👑 to leave any ticket alone once the member has written in it. Good for tickets that are opened and then forgotten.
Set the timings 👑
Scroll to Timings.
- Set Send Reminder Message After in days, hours and minutes: how long a staff message may go unanswered before the reminder. It starts at 1 day.
- Set Delay Between Reminder and Closure: how long after the reminder the ticket closes if nobody answers. It starts at 6 hours.
Change the reminder 👑
Under Reminder Embed, edit the reminder message if you like. {remainingTime} shows when the ticket will close.
In the ticket, the default reminder looks like this:
Save
Press Save Changes in the bar at the bottom of the page. New timings apply to countdowns that start after you save.
The reminder pings everyone in the ticket. Any reply from the member, or from someone added to the ticket, cancels the countdown. A ticket closed this way gets the reason "This ticket has been automatically closed due to inactivity."
Staff can control one ticket with /ticket autoclose: Cancel stops its countdown, Trigger starts one now, and Toggle turns autoclose off or on for that ticket.
It did not work?
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