Tickets
General Settings
Adjust the general settings of the ticket system to meet your needs.
The General Settings page allows you to configure core ticket system behaviors, including ticket limits, cooldowns, select menu customization, and overflow warnings. These settings apply globally to all ticket panels in your server.
Access the Web Dashboard
Open your Tickety Dashboard. Log in using your Discord Account.
Navigate to General Settings
-
Once logged in, locate and click on the "Configuration" section in the sidebar.
-
Select "General Settings" from the configuration options.
General Settings
Adjust the general settings of the ticket system to meet your needs.
- Max Open Tickets per User - Set the maximum number of tickets a user can have open at the same time. Set to 0 for unlimited tickets.
- Cooldown Time - Set a cooldown period between ticket creations to prevent spam.
Select Menus 👑
This feature requires a Premium Subscription.
Customize the appearance of drop-down menus:
- Select Menu Placeholder - Personalize the placeholder text that appears in the dropdown menu.
Advanced Settings
For people who are experienced with Tickety, there are some advanced options.
- Overflow Warning - When enabled, sends a message in the ticket if the ticket category is full and an overflow category was used instead.
- Overflow Failed Warning - When enabled, sends a warning if all overflow categories are also full (or none are configured). In this case, the ticket will be created without a category at the top of your server.
