What permissions are needed to access the dashboard?
Exact behavior for dashboard access, including Manage Server, Administrator, Owner, and Access Control rules.
If you want the short version: dashboard access is decided by Discord permissions first, then by Access Control and its rules.
Access Control has four permissions: Full Dashboard Access, Ticket Management, Application Submissions and Giveaway Management. A rule can name a role, or a single member.
Access Map (Quick Reference)
| Permission | What it unlocks | Limited to chosen panels |
|---|---|---|
| Full Dashboard Access | Every module and route in the dashboard | No, it reaches everything |
| Ticket Management | Reviewing ticket history, live chat, claiming and closing tickets | Yes |
| Application Submissions | Viewing and reviewing application submissions | Yes |
| Giveaway Management | Creating, editing and configuring giveaways | No |
Full Dashboard Access answers for the other three on its own, so a rule that grants it does not need them ticked as well. The other three are independent: a role can hold Ticket Management without the rest of the dashboard.
How the Dashboard Decides Access
Check Discord Full-Access Permissions
User gets full dashboard access immediately if they are:
- Server Owner
- Have Discord Administrator
- Have Discord Manage Server
Match the Access Control Rules
If the user does not have full access from Discord permissions, rules are only resolved when Access Control is enabled.
A rule matches when the user holds the role it names, or when it names the user directly. Someone matched by several rules gets everything those rules allow, added together.
If Access Control is disabled, or it is enabled with no rules, this step is skipped and the user has no access. Support roles, reviewer roles and the Tickety admin role grant nothing on their own.
Apply the Four Permissions
Every matched rule contributes its own switches:
- Full Dashboard Access controls full dashboard and configuration access, and covers the other three.
- Ticket Management controls ticket management access.
- Application Submissions controls submissions access.
- Giveaway Management controls giveaway access.
Apply Panel Scope
Ticket Management and Application Submissions each carry their own list of panels on the rule.
- Leave the list empty and the rule covers every panel, including panels made later.
- Name panels and the rule reaches only those. A reviewer scoped to one application panel cannot open, accept or deny submissions on any other one.
- Holding several rules gives you the union of what they allow, so one unscoped rule lifts the restriction entirely.
- The Tickety admin role is the exception: a member who matches a rule and holds that role reaches every panel, whatever the rule's own list says.
This is how you stop moderators from reviewing moderator applications. Give the moderator rule Application Submissions and name only the panels they should review; the applications for their own role stay out of reach, and so does the role management attached to them.
How many rules apply
The rules list shows a counter with how many of your rules are in use out of the maximum your plan allows.
| Free | Premium | |
|---|---|---|
| Rules that apply | first 3 | first 25 |
Rules past the cap stay saved and stay visible, they simply grant nothing. If premium ends while you have more than 3, the first 3 in the list keep working and the rest go quiet until premium comes back. To change which ones apply, remove the rules you no longer need and add the role or member you want again.
Access Control ON vs OFF
- Access comes from the Access Control rules, whether they name a role or a single member.
- The user must match a rule granting the permission they need (Full Dashboard Access, Ticket Management, Application Submissions or Giveaway Management).
- Each rule decides its own panel scope. Empty means all panels.
- The Tickety admin role gets unrestricted panel scope (all panels) but is not a separate dashboard permission on its own.
- All rule-based access is disabled. No Access Control rules, support roles, reviewer roles, or admin role grant any dashboard access.
- Only Discord permissions grant access: Server Owner, Administrator, or Manage Server.
- Users without one of those Discord permissions cannot open the server in dashboard at all.
When Access Control is enabled, Tickety auto-adds the current admin role with all four toggles ON as a starter rule, as long as there is room under your cap. You can edit or remove it.
How to open my DMs?
Troubleshooting steps to allow Tickety to DM you when DMs are blocked, broken for this server, or disabled in your Discord global settings.
Minimal Role Permissions (No Admin Required)
These are the minimal permissions that must be assigned to the @Tickety Bot role for the bot to function properly without Admin permissions.