🎉 Tickety V3 has now been released! Read more →
FAQ

What permissions are needed to access the dashboard?

Exact behavior for dashboard access, including Manage Server, Administrator, Owner, and Dash Access Control rules.

If you want the short version: dashboard access is decided by Discord permissions first, then by Access Control + role mappings.

Access Control has only 3 permissions: Dashboard Access, Ticket Management, and Submissions.

Access Map (Quick Reference)

PermissionWhat it unlocks
Dashboard AccessFull dashboard pages and configuration routes
Ticket ManagementTicket management routes/actions
SubmissionsApplication submissions routes/actions

How the Dashboard Decides Access

Check Discord Full-Access Permissions

User gets full dashboard access immediately if they are:

  • Server Owner
  • Have Discord Administrator
  • Have Discord Manage Server

Resolve Role-Based Access

If the user doesn't have full access from Discord permissions, role-based access is only resolved when Access Control is enabled.

When enabled, matched roles can come from:

  • Access Control role rules
  • Ticket support roles (for panel scope)
  • Application reviewer roles (for panel scope)
  • The Admin Role (for unrestricted panel scope)

If Access Control is disabled, this step is skipped entirely and the user has no access.

Apply the 3 Access Permissions

The dashboard applies permissions as follows:

  • Dashboard Access controls full dashboard/configuration access.
  • Ticket Management controls ticket-management access.
  • Submissions controls submissions access.

Apply Panel Scope Rules

For tickets/submissions, panel scope is applied after permission checks:

  • The Admin Role can make scope unrestricted (all panels) for tickets/submissions.
  • Support/reviewer role access is restricted to assigned panels.
  • No matching panel access means no visible logs/submissions data.

Access Control ON vs OFF

  • Access comes from Access Control role-rule toggles.
  • User must match role rules that grant the needed permission (Dashboard Access, Ticket Management, or Submissions).
  • The Admin Role gets unrestricted panel scope (all panels) but is not a separate dashboard permission on its own.
  • All role-based access is disabled. No Access Control rules, support roles, reviewer roles, or Admin Role grant any dashboard access.
  • Only Discord permissions grant access: Server Owner, Administrator, or Manage Server.
  • Users without one of those Discord permissions cannot open the server in dashboard at all.

When Access Control is enabled, Tickety auto-adds the current Admin Role with all 3 toggles ON as a starter rule. You can edit or remove it.

On this page