Welcome and Leave Messages
Set up the public welcome, the private DM and the message posted when a member leaves.
The Welcomer can send three messages: a public welcome in a channel, a private DM to the new member, and a goodbye when somebody leaves. Each one is switched on separately, so you can run any combination of them.
Looking for the first message inside a ticket and the roles it pings? That is a different message. See How do I customize pings in the Welcome Message? for that one.
Access the Web Dashboard
Open your Tickety Dashboard. Log in using your Discord Account.
Navigate to Welcome Messages
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Once logged in, locate and click on the "Welcomer" section in the sidebar, then select "Configuration".
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Open the Welcome Messages section on the page.
The welcome message
- Welcome Message - Posts a public message in a channel when a member joins. Off by default.
- Welcome Channel - The channel the welcome is posted in. Only text and announcement channels are listed.
With the toggle on and no channel picked, nothing is posted. Tickety also needs permission to view that channel and send messages in it.
The text field above the embeds is the message itself. It starts as:
Welcome {member.mention} to **{guild.name}**! You are member #{guild.memberCount}.Write up to 2000 characters, with placeholders, standard emoji and your server's custom emoji. {member.mention} pings the member who joined. Leave the field empty to send only the embed, only the card, or both without any text above them.
Adding the card to the message
- Welcome Card Image - Attaches the generated welcome card to the channel message. On by default.
- Image Placement -
Attachmentputs the card under the message as a separate picture.Embed imageputs it inside the embed as its large image. Defaults toAttachment. - Card Embed - Which embed carries the card. Only appears once the message has two or more embeds, and defaults to
Embed 1.
If you empty or delete the embed you picked, the card moves to the first embed rather than disappearing.
In the components layout there is no toggle for this. You add the card by dragging the Welcome Image block into your layout, and remove it by taking the block out again.
The welcome DM
- DM Message - Sends the new member a private welcome. Off by default.
- Welcome Card Image - Attaches the welcome card to the DM. Off by default.
- Image Placement and Card Embed - The same choices as the channel message.
The DM text starts as:
Welcome to **{guild.name}**, {member.displayName}!Two behaviours are worth knowing before you turn this on.
Every welcome DM carries a grey button showing your server's name, so members can tell where the DM came from. It is always added, and it cannot be turned off or renamed.
Members who have DMs from server members switched off simply do not receive it. Nothing is retried at them, and the channel message still posts as normal. See How to open my DMs? for what to tell them.
If the card cannot be delivered, the member still receives your text.
Embeds and components 👑
Every message on this page is built in one of two layouts, picked on the editor itself:
| Layout | What you get |
|---|---|
| Embeds | Coloured panels with a title, description, fields, images and a footer |
| Components 👑 | Text, images and buttons stacked in any order you like |
| Free | Premium | |
|---|---|---|
| Embeds per message | 2 | 5 |
| Components layout | no | yes |
| Image uploads inside an embed | no | yes |
| Message text | 2000 characters | 2000 characters |
Switching between the two is safe. Your embeds are kept while you work in components, and they come back the moment you switch back.
A components message holds up to 20 blocks and 40 components in total, up to 4000 characters of text, 10 images, and 5 buttons in a row. The welcome message keeps room in that budget for the FAQ button, and the DM keeps room for the server name button, so a full layout may fit one or two blocks fewer than a bare one.
Adding a FAQ button
The FAQ Configuration section puts a button on your welcome messages that lets new members browse and search your FAQ panels without asking anyone.
- FAQ Panel - The panel the button opens. The rest of the section only appears once you pick one.
- Add to Welcome Message - Shows the button on the message in your welcome channel. On by default.
- Add to Welcome DM - Shows the button on the welcome DM, next to the server name button. Answers open privately inside the DM. On by default.
- Sync Embed Color 👑 - Uses your welcome message embed colour for FAQ answers instead of the panel's own colour. Off by default.
You also set how the button looks. The label takes up to 80 characters and standard emoji are free. The button colour and custom server emoji are premium: without a subscription the button is always grey with the default ❓ emoji, whatever you have saved.
If the linked panel is later deleted, the button quietly stops appearing on your welcome messages.
The leave message
- Leave Message - Posts a message in a channel when a member leaves. Off by default.
- Leave Channel - The channel leave messages are posted in.
- Verified Members Only - Skips the leave message for members who never passed verification. Off by default, and only shown when the verification system is enabled.
The text starts as:
**{member.username}** has left **{guild.name}**.Leave messages are text and embeds only. There is no card and no DM, because the member is already gone.
Turn on Verified Members Only if a wave of accounts bouncing off your captcha would otherwise fill the channel with goodbyes.
Placeholders that work here
Every placeholder below is filled in when the message is sent, in the channel message, the DM and the leave message alike.
| Placeholder | What it becomes |
|---|---|
{member.mention} | A ping for the member |
{member.displayName} | Their nickname or display name |
{member.username} | Their username |
{member.id} | Their user ID |
{member.avatarUrl} | A link to their avatar |
{member.createdAt} | When their account was created |
{member.joinedAt} | When they joined, on the welcome message and DM only |
{guild.name} | Your server name |
{guild.memberCount} | Your member count |
Wrap a number in the number parser to print it with separators, for example {number:{guild.memberCount}} gives 10,000 instead of 10000.
Role placeholders such as {member.roles} do not resolve in any Welcomer message. {member.joinedAt} does not resolve in the leave message either, because that information is gone once the member has left.
{milestone.count}, {milestone.next} and {milestone.remaining} also work in the welcome message and the DM. See Member Milestones for what each one becomes.
Things to expect
- A member who leaves and rejoins shortly afterwards does not get a second welcome.
- A card that fails to draw never takes the message down with it. The text and the embeds still go out.
- With Wait for Verification on, none of this is sent until the member passes verification.
- Changes only apply after you press Save at the bottom of the page.
This feature requires a Premium Subscription.