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DocumentationGetting Started

Getting Started

This section will show you how to invite and setup Tickety on your Discord server as well as further documentation on its available.

Requirements

To begin with Tickety you will need one of the following;

  • Be the Discord server owner
  • Have Administrator level access on the Discord server
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While it is possible to invite Tickety bot to your Discord server with just Manage Server level access, it is often the case that you are not able to grant all the permissions required and so our installation images does not currently cover this.

Our documentation assumes that you have a reasonable level of understanding on how to manage and configure a Discord server’s permissions and channels.

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Let’s Invite Tickety!

To start let us invite Tickety  to your Discord server.

You can also go to our Website  and click on the invite link in the top right corner.

Select your Discord server from the drop down, click Continue.
Ensure all permissions are granted, then click Authorize.

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Dashboard Settings

With the Tickety bot now in your Discord server, we can go ahead and access the Dashboard to set up a few general settings.
Log in to our Dashboard  and click on Manage for your Discord server.

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Once presented with the Overview page, click on the Settings tab in the left sidebar.
Here, you can configure some basic settings for your new Tickety bot. These settings are as follows;

SettingOptionsDescription
Admin RoleAll available Discord rolesThis setting will give the set role the ability to execute all / commands and view all server tickets.
LanguageEnglish, Dutch, Norwegian, Polish, Spanish, Czech, German, French, Portugese, Russian, Italian, Danish, Chinese, ArabicThis sets the language of the uneditable bot messages.
Commands Cooldown0 = No cooldownForced delay between being able to execute commands. Setting is in Seconds
LoggingEnabled / DisabledSelect any of your Discord server’s channels in which to post logs (when enabled)

Example : New ticket created, ticket claimed, ticket closed etc.
Advanced SettingsEnabled / DisabledEnable or disable the stats field on the /userinfo & /serverinfo commands.