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Request Close Command Settings
Overview
The Request Close Command allows users to request the closure of a ticket while giving others the opportunity to cancel the request if needed. To adjust the settings of the requestclose, go to ‘Configuration’ in the Dashboard and click on ‘Request Close Command’.
Command Embed
Customize the Request Close Command Embed
Adjust the appearance of the embed for the /requestclose command to meet your specific needs:
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Embed Header: Personalize the header text for the embed.
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Header URL: Add a link to the header for more context or relevant resources.
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Default Embed Content Example:
“
{user}has marked this ticket as resolved. Would you like to close the ticket or cancel the closure request?”