Automations
Teach Tickety to answer, ask, vote and hand out roles, without writing a bot.
An automation is one rule: when this happens, post this.
That single rule covers a lot more than an auto reply. A poll, a suggestion board, a self role panel and an FAQ answer are all the same thing in Tickety with different boxes filled in, so anything you can describe as "when someone does X, post Y" is something you can build yourself.
Every automation has three parts, and the builder shows them in that order:
| Part | The question it answers |
|---|---|
| When | What makes this fire? A phrase, a command, a channel, or a button you post yourself |
| What members type | Optional. What extra details a member gives you, like a question or a list of choices |
| Then | What Tickety posts: a message, a poll, buttons, roles, and where it goes |
You do not need the middle part for most automations. It only appears when you ask for it, or when the trigger is a command.
Your first automation in one minute
Open the automations page
Go to your Dashboard, pick your server, and click Automations in the sidebar.
Create one
Click Create New Automation. You can also start from a template on the same page, which fills everything in for you.
Set the trigger
The When box starts on Close enough wording. Type what people usually say, for example how do i open a ticket.
Tickety will fire on anything close to it, so how do I open ticket? and how to open a ticket both work.
Write the answer
Open the Then box and write your reply under Automation Reply. Plain text is fine, an embed looks nicer.
Save
Hit save. Type your phrase in your server and Tickety answers.
That is the whole feature at its simplest. Everything below is optional depth.
What else you can build
Same builder, different boxes:
A poll command
Members type !poll and their choices, and Tickety posts vote buttons that count themselves.
A suggestion board
Every message in a channel gets upvote and downvote buttons, with a thread for discussion.
A self role panel
A message you post once with buttons that give and take roles.
A report command
Members report someone, staff get an alert in a private channel.
How a member uses one
Three of the five trigger types react to something a member says, so most automations need nothing from your members except typing normally.
The other two work differently:
- Watch a channel fires on every message in the channels you pick. That is what makes a suggestion box.
- You post it yourself posts a message from the dashboard with a Send button, and nothing a member types can fire it. That is what makes a self role panel.
Limits
Everything you configure is saved on every plan. If premium ends, nothing is deleted: the extra depth just stops being used until it comes back.
| Free | Premium | |
|---|---|---|
| Automations that fire | first 10 | all of them |
| Button or select groups per automation | 1 | 5 |
| Options in one group | 5 | 25 |
| Details members can type (arguments) | 3 | 10 |
| Poll answers | 4 | 10 |
| Pick more than one poll answer | no | yes |
| Open a thread under the post | no | yes |
| Delete the post after a delay | no | yes |
| Steps (close, claim, alert staff, and so on) | no | yes |
See the Premium page for what a subscription adds across the rest of the bot.
Where to go next
- Triggers: the five ways an automation can fire, and which one you want.
- What members type: let members pass a question, a list, a user or a number.
- What it posts: messages, polls, buttons, roles, votes and delivery.
- Recipes: complete builds you can copy.
- Reference: every field, every placeholder, and what to check when something does not fire.