Move
Triggered when a ticket is moved to a different category
Event Type
"ticket.move"Description
This event is triggered when a ticket is moved to a different Discord category using the move command.
Payload Structure
Prop
Type
Example Payload
{
"type": "ticket.move",
"payload": {
"ticketId": "TKT-1234",
"panelId": "support-panel",
"channel": {
"id": "1140972530400776294",
"name": "ticket-0001"
},
"creatorId": "713115896805064856",
"openDate": "2024-01-18T15:30:00.000Z",
"oldCategoryId": "1140123456789012345",
"newCategoryId": "1140987654321098765"
}
}Example Usage
app.post('/webhook', (req, res) => {
const { type, payload } = req.body;
if (type === 'ticket.move') {
console.log(`Ticket ${payload.ticketId} moved`);
console.log(`From category: ${payload.oldCategoryId}`);
console.log(`To category: ${payload.newCategoryId}`);
// Track category changes
await trackCategoryMove({
ticketId: payload.ticketId,
oldCategory: payload.oldCategoryId,
newCategory: payload.newCategoryId,
});
}
res.status(200).send('OK');
});Use Cases
- Monitor ticket organization and categorization
- Track workflow stages via category changes
- Update external systems with new ticket locations
- Analyze ticket routing patterns