Create

"ticket.create"

{
  "type": "ticket.create",
  "payload": {
    "ticketId": "TKT-1234",
    "panelId": "support-panel",
    "channel": {
      "id": "1140972530400776294",
      "name": "ticket-0001"
    },
    "creatorId": "713115896805064856",
    "openDate": "2024-01-18T15:30:00.000Z",
    "questions": [
      {
        "question": "What is your issue?",
        "answer": "I need help with billing"
      },
      {
        "question": "Have you tried troubleshooting?",
        "answer": "Yes, but it didn't work"
      }
    ]
  }
}

app.post('/webhook', (req, res) => {
  const { type, payload } = req.body;

  if (type === 'ticket.create') {
    console.log(`New ticket created!`);
    console.log(`Ticket ID: ${payload.ticketId}`);
    console.log(`Creator: ${payload.creatorId}`);
    console.log(`Channel: ${payload.channel.name}`);
    
    // If form questions were answered
    if (payload.questions) {
      console.log('Form responses:');
      payload.questions.forEach(q => {
        console.log(`  ${q.question}: ${q.answer}`);
      });
    }
    
    // Send notification to your system
    await notifyNewTicket(payload);
  }

  res.status(200).send('OK');
});