1.1 Age Requirements: You must be at least thirteen (13) years of age to use our services. If you are between thirteen (13) and eighteen (18) years of age (or the age of majority in your jurisdiction), you may only use our services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

1.2 Account Responsibility: You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that your use complies with these Terms
• Immediately notifying us of any unauthorized use of your account

1.3 Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

1.4 One Account Per User: Each individual may only maintain one account. Creating multiple accounts to circumvent restrictions, bans, or to abuse promotions is strictly prohibited.

2.1 Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our services for your personal or internal business purposes.

2.2 Intellectual Property: Unless otherwise stated, Tickety and/or its licensors own all intellectual property rights for all material, content, software, and services on Tickety. All intellectual property rights are reserved. This includes, but is not limited to:

• Source code, object code, and software algorithms
• User interface designs and visual elements
• Trademarks, logos, and brand identifiers
• Documentation, guides, and written content
• Database structures and content organization

2.3 Restrictions: You expressly agree NOT to:

• Copy, reproduce, distribute, republish, download, display, post, or transmit any material except as permitted by these Terms
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the service
• Sell, rent, lease, sublicense, or otherwise transfer rights to the service
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Create derivative works based on the service
• Use any automated means to access, scrape, or collect data from the service
• Frame or mirror any part of the service without our express written consent

2.4 No Resale, Sublicensing or White-Labelling: The licence in Section 2.1 is for your own use and for the internal purposes of the Discord servers you control. Without our prior written consent you may not:

• resell, sublicense, rent, lease, distribute or make the service, or any part of it, available to any third party as a service, whether or not for a fee
• operate the service, or any part of it, as or within a product you present as your own, or remove, replace or obscure our branding
• sell, lend, share or transfer your account, your dashboard access or your credentials, or allow anyone else to use them
• use one subscription, addon or credit balance to provide the service to servers or organisations other than those it was bought for

Where you use the custom bot addon, the Discord application you run, its token and the developer account behind it are yours and are your responsibility, including keeping the token secret and complying with the Discord Developer Terms of Service referred to in Section 3.2. The addon licenses you to run that application against our service for servers you control. It does not permit you to offer a ticketing, application, verification or support product to third parties, to operate the bot commercially for servers you do not control, or to hold the result out as your own software.

2.5 No Reverse Engineering or Benchmarking: In addition to Section 2.3, and except so far as applicable law expressly permits it despite this restriction, including the limited right of decompilation under Article 6 of Directive 2009/24/EC, you may not:

• analyse, probe, decompile, disassemble or observe the service in order to derive its source code, structure, algorithms, prompts, models, data schemas or underlying ideas
• use the service, or any data, output or documentation obtained from it, to design, develop, train, improve or market a product or service that competes with Tickety
• access the service by automated means in order to copy, index, cache, aggregate or collect its content or data, except through interfaces we publish for that purpose and within their limits
• carry out a benchmark, load test, stress test, penetration test, availability measurement or comparative evaluation of the service
• publish or disclose to any third party the result of anything in the previous bullet, or any other measurement of the service's performance, availability, capacity or security

None of this prevents you from expressing an honest opinion or review of the service, from saying what you paid for it, or from reporting a suspected security problem to us at [email protected], which we encourage you to do.

2.6 Feedback: If you send us an idea, suggestion, feature request, comment, bug report, review, mock-up, translation or any other feedback about the service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, copy, modify, adapt, publish, translate, distribute and otherwise exploit that Feedback, in whole or in part, in any medium and for any purpose, including developing, improving, marketing and selling the service, with no obligation to you and without attribution, payment, accounting or confidentiality. So far as the law allows, you waive any moral rights in Feedback. Feedback is given voluntarily and is not confidential, you must not send us anything you are not free to give us on these terms or that belongs to someone else, and you represent that you are entitled to grant this licence. We may already be working on, or may later develop independently, something similar, and nothing in this Section restricts us from doing so. This Section applies to Feedback only and does not change your ownership of User Content under Section 4.1.

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall NOT:

3.1 Prohibited Activities:

• Use the service for any illegal purpose or in violation of any local, state, national, or international law
• Violate or encourage others to violate the rights of third parties, including intellectual property rights
• Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate
• Interfere with security-related features of the service
• Interfere with the operation of the service or any user's enjoyment of it
• Use the service to send spam, chain letters, or other unsolicited communications
• Attempt to gain unauthorized access to accounts, computer systems, or networks
• Use the service to collect, harvest, or assemble information about others
• Use any automated system to access the service in a manner that exceeds reasonable request volumes

3.2 Platform Compliance: You must comply with all applicable third-party terms when using our services, including but not limited to:

• Discord Terms of Service
• Discord Community Guidelines
• Discord Developer Terms of Service

3.3 Service Integrity: You shall not:

• Attempt to probe, scan, or test the vulnerability of the service
• Breach or circumvent any security or authentication measures
• Access, tamper with, or use non-public areas of the service
• Interfere with or disrupt any user, host, or network
• Introduce viruses, malware, or other malicious code
• Perform any actions that impose an unreasonable load on our infrastructure

3.4 Fair Use, Limits and Enforcement: The service is offered for ordinary use of the features it provides, and we may set, apply and change technical and fair-use limits in order to keep it working for everyone. Those limits may apply to the volume and rate of requests to our interfaces, the number of servers, panels, tickets, applications, automations, stored transcripts and stored images, the amount you store, the volume of messages we send on your behalf, and the rate at which AI credits may be spent. Where your use exceeds a limit, is automated, abnormal or disproportionate, degrades the service for others, or appears intended to circumvent a limit, a plan boundary or a paid feature, we may throttle, queue, delay, reduce, disable, suspend or terminate the affected request, feature, server or account, at our discretion, immediately and without notice, and we may make restoration conditional on that use stopping.

3.5 AI Credits and Automated Access: AI credits are a consumable balance held for the Discord server they were bought for, and are for ordinary use of the AI features within that server. They are not transferable between servers or accounts, may not be resold or made available to anyone else, and are not exchangeable for cash; the payment you made for a credit pack is separately refundable under Sections 8.2 and 8.7. You may not spend credits through bulk, scripted or automated generation, use the AI features to obtain output for use outside the service, or use them to build, train or improve any model, dataset or competing product. Automated access to our interfaces is permitted only through interfaces we publish and document and within their limits. We may decline to spend credits on a request that appears abusive, unlawful or in breach of these Terms, and we may cap what can be spent in a given period.

3.6 Enforcement Is Discretionary: We are not obliged to monitor use of the service, and not acting on a breach, once or repeatedly, is not a waiver of our right to act later. Section 10 governs suspension and termination. Nothing in Sections 3.4 to 3.6 affects a refund owed to you under Section 8 or your right to cancel under Section 9, and if you are a consumer we will not rely on these Sections to withhold the service you have paid for except where your use is excessive, automated, unlawful or abusive.

4.1 Your Content: You retain ownership of any content you submit, post, or display through our services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, use, reproduce, modify, adapt and display such content to the extent needed to operate, provide, secure and support our services and to comply with our legal obligations. This license continues for as long as we hold the content, including in respect of anything we continue to hold after a deletion under Section 11.

Where User Content is created inside a Discord server, this license is granted by the server that controls that content under Section 26, it is limited to the purposes above, and we use that content to improve our services only in aggregated or anonymised form that does not identify you or your server. Content you provide to us directly, outside a server, is covered by the license above in full.

4.2 Content Responsibility: You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to use and authorize us to use your User Content
• Your User Content does not violate the privacy rights, publicity rights, intellectual property rights, or other rights of any person or entity
• Your User Content does not contain any material that is false, intentionally misleading, or defamatory

4.3 Content Removal: We reserve the right, but are not obligated, to review, monitor, and remove User Content at our sole discretion, without prior notice, for any reason, including but not limited to violation of these Terms.

4.4 Rights in Everything You Put Into the Service: Section 4.2 applies to everything you or your server puts into or through the service, and not only to text you type: server, panel and category names, images, icons, banners, embeds, message templates, attachments and files, links, emojis, custom bot branding, and anything your members submit through a panel, form, application or verification flow you have enabled. You represent and warrant that you own or are licensed to use all of it, that you hold every permission and consent needed for us to receive, store, process and display it in order to provide the service, including any consent needed from your members, and that our doing so will not infringe any right or breach any law. Obtaining those rights before the content reaches us is your responsibility, and we are entitled to rely on your having done so.

4.5 Data You Must Not Put Into the Service: The service is not designed or offered for sensitive information. You must not submit, and must not configure a panel, form, application or verification flow that invites anyone to submit, payment card numbers, bank details, passwords, tokens or other credentials, government identification numbers, images of identity documents, information about health, or any other special category of personal data within the meaning of Article 9 of the GDPR or data relating to criminal convictions and offences. If you do so anyway, you do it at your own risk and on your own responsibility: we give no warranty and accept no liability in respect of it so far as the law allows and, where you are a consumer, subject to Section 16.7; Section 17 applies to it; and we may remove it, disable the feature concerned, or suspend or terminate under Section 10.

5.1 Transcript Storage: By using Tickety, you acknowledge that closed tickets ("Transcripts") are stored on our systems. Whether transcripts are saved at all is a setting the server administrator controls for each ticket panel, and it can be switched off. We give no undertaking as to how or where transcripts are stored and we may change that at any time.

5.2 Retention of Transcripts: Where transcript saving is switched off for a ticket panel, tickets closed from that panel while it is off are not stored by us. That setting applies from the moment it is changed and not to tickets already closed, and it does not affect anything held by Discord, a transcript already delivered to a ticket creator, or copies taken by a server's own members or staff. Where transcripts are stored, we aim to keep them only for as long as we consider them needed to provide the service and for the other purposes described in Section 11. We do not commit to retaining a transcript for any minimum period, we may delete transcripts at any time, and we do not undertake to notify you before doing so. Keeping your own records of important communications is your responsibility.

5.3 Image Storage: Images attached to tickets are stored only for servers with an active premium subscription, and only where the server administrator has left image saving switched on for that ticket panel. Where either of those is not the case, images are not saved on our systems after the ticket is closed. Where images are saved, Section 5.2 applies to them in the same way and we commit to no minimum retention period. Retaining your own copies of anything you upload is your responsibility.

5.4 Lawful Disclosure: Tickety reserves the right to review ticket transcripts if there is reasonable suspicion of misuse of the platform for illegal activities. In such cases, transcripts may be disclosed to the relevant authorities in compliance with applicable laws and regulations.

5.5 Export Limitations: Transcript exports are strictly limited and will only be provided upon presentation of a valid and compelling justification. Tickety retains sole discretion to deny export requests or to permanently delete all transcripts from its systems without prior notice. This Section governs requests for bulk or convenience copies of a server's transcripts. It does not restrict any right you have under applicable data protection law to obtain a copy of personal data concerning you; requests of that kind are handled under our Privacy Policy and in accordance with that law.

For more information, please see our Privacy Policy.

6.1 What the Module Does: Our verification module checks that someone joining a server is a genuine person rather than an automated or duplicate account. To do that it records, for each verification attempt, the Discord user and server involved, the time, the outcome and the reasons for it, a risk score, and technical signals about the browser or device used to complete the check. Those signals include identifiers derived from that device and browsing session, an approximate country, and indications that an anonymising, privacy or automation tool appears to be in use.

6.2 Why These Records Are Kept: Those records are what makes the module work. Each attempt is compared against other attempts in the same server so that repeated and linked attempts can be recognised, which is the only way the module can do the job it is enabled for. We keep them for as long as they remain useful for that purpose and for detecting and preventing abuse of the service, and we do not commit to a fixed retention period. Whether the module runs at all, and in which mode, is chosen by the server administrator.

6.3 No Undertaking as to Outcome: The module produces an assessment and not a certainty. We do not warrant that it will detect any particular account, device or tool, that it will not decline a genuine person, or that any result it produces is accurate. How a server acts on a result is that server's decision.

6.4 Further Information: Our Privacy Policy sets out the legal basis on which this information is processed and the rights you have in relation to it. By using the verification feature you acknowledge that these checks are carried out and that the resulting records are kept.

7.1 Payment Authorization: When making a purchase, you represent and warrant that:

• You have the legal right to use the payment method provided
• The billing information you provide is true and accurate
• You are authorized to make the purchase

7.2 Subscription Terms: Premium subscriptions are billed on a recurring basis (monthly or annually, depending on your selection) until cancelled. Payment is taken by our online reseller Paddle.com, which is the Merchant of Record for all orders placed through our current checkout (see Section 8.1), and by completing checkout you authorize Paddle to charge your payment method on each renewal date until the subscription is cancelled. Where your subscription is billed through Paddle, your renewal date is shown on the Premium & AI page for your server in the dashboard and in the receipt Paddle emails you. You may cancel at any time under Section 9, and you may ask for any payment, renewals included, to be refunded within fourteen (14) days of the date of that payment, for any reason and without giving one: see Section 8 (Refund Policy).

7.3 Price Changes: We reserve the right to adjust subscription prices at any time. Price changes will take effect at the beginning of your next billing cycle following notice of the price change. Your continued use of the service after the price change constitutes your agreement to pay the modified amount.

7.4 Taxes: All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, levies, or duties.

7.5 Legacy Lifetime Subscriptions: Lifetime subscriptions and the lifetime custom bot addon are no longer available for purchase. The following terms remain applicable to existing lifetime subscription holders:

• The term "lifetime subscription" refers specifically to a fixed subscription period of fifteen (15) years from the date of purchase
• Upon the conclusion of this fifteen-year period, the lifetime subscription shall automatically terminate
• If Tickety ceases to operate, or discontinues the service or the lifetime plan, before the end of the fifteen-year period, all lifetime subscriptions shall terminate immediately, regardless of the time remaining and without any refund of the amount paid
• For lifetime plans with the custom bot addon, the yearly custom bot addon fee will continue to be charged annually until either the full fifteen-year term is completed or the addon is cancelled

8.1 Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You can also always reach us directly at [email protected]. When you buy a premium subscription, an addon or an AI credit pack, the purchase contract for that transaction is concluded with Paddle as authorized reseller under the Paddle Buyer Terms and the Paddle Refund Policy, while Tickety supplies the service to you under these Terms. Refunds of payments taken by Paddle are paid out by Paddle, and we do not collect those payments directly. A small number of older subscriptions bought before we moved to Paddle are still billed by our previous payment provider and are marked as such in the dashboard; for those we arrange the refund with you directly. The fourteen (14) day right in Section 8.2 applies either way.

8.2 Fourteen (14) Day Refund Right: You may cancel any purchase and receive a full refund of what you paid for it, for any reason, by asking within fourteen (14) days of the date of that transaction. You do not need to give a reason, you do not need our agreement, and you do not need to have stopped using the service. Where you ask within those fourteen (14) days we will approve the request and instruct Paddle to issue the refund, and Paddle then pays it to you; where the payment was taken by our previous payment provider, we issue the refund. This right applies wherever in the world you live and to everything we sell: monthly and yearly premium subscriptions, the AI addon, the custom bot addon and one-time AI credit packs. We make no deduction of any kind for the time you have had the service or for what you have used, and we charge no handling, administrative or restocking fee.

8.3 Statutory Right of Withdrawal: Separately from the contractual right in Section 8.2, consumers have a statutory right to withdraw from a distance contract for digital content and digital services. The statutory period depends on where you live and runs from the date of the transaction. The periods most commonly applicable are:

• European Union, European Economic Area, Switzerland, United Kingdom, Turkey and Israel: fourteen (14) days
• South Korea, Brazil, China and Canada: seven (7) days
• Singapore: five (5) days

Where your statutory period is shorter than the fourteen (14) days we give you in Section 8.2, the contractual right applies as well, so you always have at least fourteen (14) days. Where a mandatory rule of your local law gives you a longer period or a wider right, that rule prevails over this Section 8.

8.4 Using the Service Does Not Affect Your Refund Right: Downloading, using or benefiting from a premium subscription, an addon or the AI features does not reduce or remove your fourteen (14) day right under Section 8.2, and we will not refuse a refund on the ground that you have already used the service. Our services are supplied digitally and are made available to you as soon as your payment is confirmed. Where you are asked at checkout to agree that we may make the service available to you straight away, we treat that agreement as your consent to immediate supply only. We undertake not to treat it, and not to rely on it, as giving up any refund right described in this Section 8, and we will not raise it as a reason to withhold, delay or refuse our approval of a refund request.

8.5 Subscriptions and Renewals: Premium subscriptions are recurring, and the fourteen (14) days in Section 8.2 run from every payment taken from you, including each monthly and yearly renewal. A renewal you did not want can therefore always be refunded if you ask within fourteen (14) days of the renewal date. Statutory withdrawal rights attach at least to one-off purchases and to the first payment under a subscription, and in the United Kingdom they attach again on each annual auto-renewal; Section 8.2 deliberately goes further and covers every payment. Cancelling and asking for your money back are two different requests, and cancelling on its own does not start a refund: if you cancel within fourteen (14) days of a payment and you also want that payment returned, tell us using any of the routes in Section 8.12 and we will refund it.

8.6 Addons: The AI addon and the custom bot addon are recurring subscription items and are refunded on the same terms as the premium subscription itself: fourteen (14) days from each payment, renewals included. Activating an addon does not reduce that right. Addons linked to a premium subscription end when that subscription ends, and where you are refunded a subscription payment we will also refund any addon charged on the same transaction.

8.7 AI Credit Packs: AI credit packs are one-time purchases of a consumable credit balance that belongs to the Discord server the pack was bought for, and they are covered in full by the fourteen (14) day right in Section 8.2. You receive a full refund of what you paid for the pack whether or not you have spent any of its credits, and we make no deduction for credits you have used. When the refund is issued, the credits that pack granted are removed from that server's balance. Credits are held as one balance per server rather than tracked pack by pack, so where credits have already been spent, that removal can also reduce credits bought separately. Because the balance belongs to the server rather than to you personally, refunding a pack you bought for another person's server removes those credits from that server.

8.8 Legacy Lifetime Subscriptions: Legacy lifetime subscriptions, described in Section 7.5, are closed and are no longer sold. They were one-time purchases of a fixed fifteen (15) year term, made years ago, and the fourteen (14) day period in Section 8.2 ran from the date of that purchase and has long since expired. Lifetime subscriptions are therefore not refundable, in whole or in part, and no refund is due on termination, discontinuation of the service or of the lifetime plan, or if we cease to operate. We do not offer pro rata reimbursement of the unexpired part of a lifetime term. This paragraph does not affect any right you may have that cannot be excluded under the mandatory law of your country of residence.

8.9 Faulty, Misdescribed or Undelivered Services: Your right to a remedy where the service is faulty, is not as described, is not fit for purpose or is not delivered is separate from Sections 8.2 and 8.3 and is not limited to fourteen (14) days. Under Directive (EU) 2019/770 and equivalent local law you are entitled to have the service brought into conformity and, where that does not happen within a reasonable time, to a proportionate price reduction or to end the contract and receive a refund. To use this route, contact us first at [email protected] so that we can try to put the problem right. If we cannot resolve it, you may give Paddle support the details and our response, and we will support your request for a refund. Nothing in Sections 12, 15, 16 or 17 limits this paragraph.

8.10 Where We End a Paid Subscription: If we permanently terminate a current paid subscription for a reason other than your breach of these Terms or of any policy referred to in them, we will refund the unused part of the billing period you have already paid for, calculated pro rata. That is the only payment due to you in that event. This paragraph does not apply to a suspension, to a change to or withdrawal of any individual feature, to a change in limits, plans or pricing, to legacy lifetime subscriptions, or to AI credits, and it gives you no claim in respect of any period you have not already paid for. If we discontinue the service, wind it down, or cease to operate, all accounts, subscriptions, addons, credits and lifetime plans terminate at that point and no refund, credit, compensation or pro rata reimbursement of any kind is due, whether under this Section 8.10 or otherwise. This Section 8.10 applies to the ending of an individual subscription while the service continues, and not to the service itself ending.

8.11 Requests Made After Fourteen (14) Days: This paragraph concerns requests made after the fourteen (14) day period only. Once that period has passed you have no right to a refund under these Terms. We may still grant one, but we are not obliged to, we decide each case on its own facts, granting one does not oblige us to grant another, and nothing in this paragraph is a promise or an expectation that we will. Paddle's own discretionary refunds are limited to requests made within fourteen (14) days of the transaction, so once that period has passed, contact us at [email protected] and we will arrange any refund we agree to.

8.12 How to Request a Refund: No particular form of words is required, and email is always open to you, whoever you are and whatever you bought. You can request a refund in any of these ways:

• Email us at [email protected]. If you can, write from the address you used at checkout, or include the receipt number, so that we can find the payment quickly. Either way this route works for every purchase, however it was billed
• Paddle-billed purchases only: use the "View receipt" or "Manage subscription" link in the receipt Paddle emailed you
• Paddle-billed purchases only: go to https://paddle.net, find your purchase and choose "Request refund"
• If you bought a subscription through our current checkout and you are the person who bought it, open the billing portal with the "Manage billing" button on the Premium & AI page for your server in the dashboard and use the support link inside it. That button is not shown to anyone else, and it is not shown for AI credit packs or for subscriptions still billed by our previous payment provider, so use one of the routes above instead

If you use a Paddle route and Paddle does not issue the refund, email us at [email protected] and tell us: where you asked within the fourteen (14) days we will approve it and instruct Paddle to pay it, and your original request date is the one that counts. A request counts as made on the day you send it, even if it is answered later, so a request sent inside the fourteen (14) days is in time however long we take to reply. We aim to answer quickly and in any event within fourteen (14) days of receiving it. Section 18.1 does not apply to them: you never have to wait sixty (60) days, and you never have to start a dispute, in order to obtain a refund.

8.13 How Refunds Are Paid: Refunds are issued to the payment method you used wherever that is possible: by Paddle where Paddle took the payment, and by us where it was taken by our previous payment provider. Either way we will make sure this happens without undue delay and in any event within fourteen (14) days of the day you tell us you want the payment back. Card refunds then usually reach the account within three (3) to five (5) working days, and refunds to other payment methods within the period that method takes. Refunds are made in the currency you were charged in. Payment providers stop accepting reversals after a time, so a card payment can normally be reversed for a limited period after it was taken, and other payment methods have their own limits. Those are limits of the payment method and not of your rights: where a payment cannot be reversed, we will agree another way of reimbursing you. We never charge a fee for issuing a refund, and we will never ask you to pay us directly in order to obtain one.

8.14 Effect of a Refund: A refund and the paid service are an exchange: you get your money back, and we stop providing the product the refund relates to. When we approve a refund of a subscription payment we cancel that subscription, and premium access for that server ends when the cancellation takes effect; a refunded addon is removed in the same way; and where we refund an AI credit pack we remove the credits that pack granted, as described in Section 8.7. Nothing else about your account changes, and asking for or receiving a refund is never a breach of these Terms.

8.15 Fraud and Refund Abuse: Refunds will not be issued where there is evidence of fraud or of refund abuse. Whether that is the case is assessed by Paddle as Merchant of Record. Repeatedly buying and refunding, refunding across multiple accounts or servers, and using the fourteen (14) day period as a way to obtain the service without paying for it are all refund abuse. A refund request must be made by the person who paid, must identify the payment, and must reach us or Paddle within the fourteen (14) day period. Apart from fraud and abuse, we will not refuse a request made within that period. This does not limit any statutory right that cannot be waived under the law of the country in which you are habitually resident.

8.16 Your Statutory Rights and Precedence: Nothing in these Terms limits your mandatory consumer rights. Where the law of your country of residence, the Paddle Buyer Terms or the Paddle Refund Policy gives you a right greater than the one set out in this Section 8, the highest level of rights always applies. This Section 8 prevails over any other provision of these Terms that conflicts with it, including without limitation Sections 2, 3, 4, 7, 9, 10, 12, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 and 28. In particular:

• No disclaimer, exclusion or limitation of liability in these Terms applies to a refund owed under this Section 8. A refund is the return of money you paid and not a claim for damages, and it is paid in full
• The suspension of our obligations described in Section 20 does not suspend or delay any refund owed under this Section 8
• The requirement in Section 23 that a waiver be in writing and signed does not apply to the commitments made in this Section 8, which bind us as published
• No change made under Section 25 applies to a purchase you have already made: the refund terms in force on the date of a payment govern that payment

9.1 How to Cancel: You may cancel a subscription at any time, for any reason. Cancelling is free and we do not ask you for a reason. If you bought the subscription through our current checkout and you are the person who bought it, the fastest route is the billing portal, which the "Manage billing" button on the Premium & AI page for your server in the dashboard opens, and where you can cancel, switch between the monthly and yearly plan, add or remove addons, update your payment details and download invoices. That button is not shown to anyone else, and it is not shown for subscriptions still billed by our previous payment provider. Whoever you are and however your subscription was billed, you can always cancel by email to [email protected], and we will action it; and where Paddle billed the purchase you can also use the "Manage subscription" link in the receipt Paddle emailed you. Cancelling on its own does not refund a payment: if you also want your money back, say so and we will treat your message as a refund request under Section 8 as well.

9.2 IMPORTANT: Bot Removal Does NOT Cancel Subscription: Removing the Tickety bot from your Discord server does NOT cancel your premium subscription. You will continue to be charged according to your subscription terms until you explicitly cancel your subscription through the methods described in Section 9.1 above. It is your sole responsibility to properly cancel your subscription to avoid continued billing.

9.3 Timing: Cancel before your renewal date if you do not want to be charged for the next billing period. If a renewal payment has already been taken, cancelling stops all future payments, and Section 8.2 separately gives you fourteen (14) days from the date of that renewal to ask for it to be refunded. Cancelling is therefore never the end of the matter: a renewal you did not want can still be refunded after it has been charged.

9.4 Effect of Cancellation: Upon cancellation:

• Your subscription will remain active until the end of the current billing period, subject to Section 10
• You will retain access to premium features until the subscription expires
• After expiration, your account will revert to a free tier with limited functionality
• Premium limits, features and any premium storage or retention will be reduced to the levels that apply to servers without a subscription, and data held only under a premium entitlement may become unavailable or be deleted

Where you cancel as part of a refund request under Section 8, this works differently: we cancel the subscription when we approve the refund rather than at the end of the billing period, and access to the refunded product ends when that cancellation takes effect.

9.5 No Restrictions on Cancelling: We do not charge a fee for cancelling, and we do not refuse, delay or condition a cancellation because of an alleged breach of these Terms, an open investigation, or a dispute between us. Cancellation is always available to you, including where a refund request has been declined, and so is the refund right in Section 8.

10.1 Termination by Tickety: We may suspend, restrict, limit or terminate your account, your access to the service, or any individual server, feature or addon at any time, immediately, at our sole discretion, with or without notice, and with or without cause. We are not required to give a reason, and we are not liable to you or to anyone else for doing so. Reasons on which we may act include, without limitation:

• Breach of these Terms, or of any policy or guideline referred to in them
• Request by law enforcement or government agencies
• Suspected illegal, fraudulent, abusive or high-risk activity
• Conduct that in our judgement risks harm to Tickety, to other users, or to our relationships with Discord or our payment providers
• Abuse of our refund, credit, trial, referral or support processes
• Extended periods of inactivity
• Discontinuation or material modification of the service
• Technical, capacity or security issues

Termination or suspension for breach, for suspected fraud or abuse, or at your own request carries no refund, credit or compensation of any kind, and any amount you have already paid is forfeited. Unused AI credits are forfeited on termination however it arises. Where we permanently terminate a current paid subscription without cause, Section 8.10 sets out the only payment due to you and you have no other claim. We may also decline to provide the service to you again, and may refuse or reverse any attempt to re-register, in each case at our sole discretion.

10.2 Termination by User: You may terminate your account at any time by cancelling your subscription through the dashboard and removing the bot from your server(s). You are responsible for any charges incurred before termination.

10.3 Effect of Termination: Upon termination:

• Your right to use the service will immediately cease
• We may delete your data in accordance with our data retention policies
• Provisions that by their nature should survive termination shall survive (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability)
• You will remain liable for any outstanding charges

10.4 Payment Disputes and Chargebacks: If a charge looks wrong to you, please use Section 8.12 first. A refund request to us or to Paddle is faster than a bank dispute and, within the fourteen (14) day period in Section 8.2, it does not depend on our agreement. If you do raise a chargeback or a payment dispute, Paddle handles it as Merchant of Record, and access to the product in question may be suspended while the matter is reviewed. Where Paddle finds evidence of fraud or of abuse of payment protection mechanisms, access may be blocked. Raising a dispute is not in itself a breach of these Terms, we will not charge you a fee or pursue you for costs for raising one, and nothing in these Terms affects your rights to dispute a charge under card scheme rules or consumer protection law.

Nothing in this Section 10, including Sections 10.1, 10.2 and 10.3, limits a refund owed to you under Section 8, including the fourteen (14) day right in Section 8.2 and the payment described in Section 8.10.

11.1 Deletion After Removal: When the last Tickety bot leaves a Discord server, that server is marked for deletion and its data is then deleted by an automated process that runs periodically. Deletion is not immediate, the timing depends on that process, and we do not commit to any fixed deletion date. We aim to delete the data once the server has been marked, but we may delete it at any time after removal and we are under no obligation to retain it for any minimum period once the bot is gone. If you need to keep anything, export it before the bot is removed.

11.2 Cancellation of Deletion: If a Tickety bot is added back to the server while its data still exists, the pending deletion is cancelled and whatever remains is kept. Once data has actually been deleted, adding the bot back does not bring it back.

11.3 What Deletion Does Not Cover: Deletion under this Section covers data we hold about the server for the purpose of running the service. We may continue to hold, after that deletion:

• billing, transaction, subscription, invoice and accounting records, for as long as applicable law requires us to keep them;
• records of a server's purchased entitlements, addons and AI credit balances, so that billing and any later return of that server are handled correctly;
• configuration and set-up records for a server that has at any time held a paid subscription, so that the set-up is still there if the server returns;
• records we need in order to detect, prevent or investigate fraud, abuse, security incidents or breaches of these Terms, or to establish, exercise or defend legal claims, including verification and anti-abuse records;
• where we hold them, operational logs, backups and other technical copies, which are overwritten or cycled out on their own schedule rather than at the moment of deletion;
• aggregated or statistical information that does not identify you or your server; and
• anything already outside our systems, including what Discord holds, copies taken by a server's own members or staff, and material shared elsewhere.

11.4 Deletion Is Irreversible: We do not maintain an archive from which deleted data can be recovered for you, and we cannot restore it once it is gone. Keeping your own copies of anything you need is your responsibility. Subject to Section 16, we are not liable for the loss of data deleted under this Section. If you are a consumer, nothing in this clause excludes or limits any liability that cannot lawfully be excluded or limited under the law of your country of residence.

11.5 Requests for Earlier Deletion: You may ask us to delete data sooner by contacting support. We handle such requests as described in our Privacy Policy and in accordance with applicable data protection law. Where the request concerns a Discord server rather than you personally, it must come from someone entitled to make it for that server, and we may ask you to establish that before we act.

Nothing in this Section 11 affects a refund owed to you under Section 8.

12.1 No Guarantee: We do not guarantee that the service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the service, resulting in interruptions, delays, or errors.

12.2 Right to Modify: We reserve the right to modify, suspend, discontinue, or terminate the service (or any part thereof) at any time, with or without notice, without liability to you or any third party.

12.3 Feature Changes: Features, functionality, and pricing are subject to change. We may add, modify, or remove features at any time. Premium features are not guaranteed to remain available throughout the term of your subscription.

12.4 No Liability for Downtime: You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

12.5 No Service Levels: We give no undertaking as to uptime, availability, response time, capacity, throughput, processing speed, message or ticket volume, storage, or the continued operation of any integration or of any third-party platform the service depends on, including Discord. We publish no service level agreement and offer no service credits, and any figure mentioned anywhere about performance, capacity or availability is an estimate rather than a commitment. Queued, scheduled or automated actions may be delayed, repeated or not carried out at all. If you are a consumer, this paragraph does not affect your rights where the service is not supplied in conformity with the contract, which are dealt with in Section 8.9.

12.6 Beta and Preview Features: We may make a feature available as alpha, beta, preview, experimental, early access or labs. A feature of that kind is supplied to you as is and as available, for evaluation, and is outside any commitment we make about the service elsewhere in these Terms: it may be incomplete, may change without notice, may not work, may lose or corrupt the data it handles, and may be limited, withdrawn or turned into a paid feature at any time. We give no warranty of any kind in respect of it and, so far as the law allows and subject to Section 16.7, we have no liability arising from your use of it. Do not use a feature of that kind for anything you cannot afford to lose, and keep your own copies. Access to such a feature is not part of what a paid subscription buys, its withdrawal is a feature change under Section 12.3 and not a breach of these Terms, and anything we tell you about an unreleased feature is confidential and is not a commitment to release it.

Nothing in this Section 12 affects a refund owed to you under Section 8. Adding, changing, limiting or withdrawing an individual feature is not a breach of these Terms by us and does not on its own entitle you to a refund, a credit or a price reduction. Section 8.10 applies only where we permanently terminate a current paid subscription without cause.

We employ cookies and similar tracking technologies. By accessing Tickety, you agree to the use of cookies in accordance with our Privacy Policy.

Cookies are used to:

• Enable core functionality and authentication
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Support affiliate and advertising partnerships

You may disable cookies in your browser settings, but this may affect your ability to use certain features of our service.

14.1 Third-Party Content: Our service may contain links to third-party websites, services, or content that are not owned or controlled by Tickety. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

14.2 No Endorsement: Inclusion of any link does not imply endorsement by Tickety. You acknowledge and agree that Tickety shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services.

14.3 Link Removal: If you find any link on our website objectionable, you may contact us. We will consider removal requests but are not obligated to take action.

14.4 Discord and Services We Depend On: Tickety runs on Discord and depends on services and infrastructure we do not control. We are not responsible or liable for, and the service may be interrupted, delayed, degraded, limited or changed by, any of the following: an outage, incident, maintenance window, deprecation, rate limit, quota, policy change or other change to the Discord platform or its interfaces; anything Discord does in respect of your account, your server, your own bot application or ours, including removal, restriction, verification, suspension or refusal; a failure, change, discontinuation, price change or security incident at any provider whose services we or you rely on; and the loss of, or a change to, any permission, role, channel, message or membership that Discord or your own server controls. Where a change of that kind affects what we are able to offer, we may change, limit or withdraw the affected feature under Section 12, and doing so is not a breach of these Terms. Nothing in this Section 14.4 affects a refund owed to you under Section 8, and if you are a consumer it does not exclude any liability that cannot lawfully be excluded, including under Section 8.9 where the service is not as described.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SECURITY OR FREEDOM FROM VIRUSES OR MALICIOUS CODE

We do not warrant that:

• The service will meet your specific requirements
• The service will be uninterrupted, timely, secure, or error-free
• The results obtained from the service will be accurate or reliable
• Any errors in the service will be corrected

Automated and AI-Generated Output: Where a feature produces output automatically, including summaries, suggested replies, categorisation, translation, moderation signals, verification results, risk scores, automated screening decisions and text read out of images, that output is generated by automated means, is probabilistic, and may be incomplete, inaccurate, out of date or unsuitable. We do not warrant that it is correct and we do not check it. It is not legal, financial, medical, employment or other professional advice, and it must not be used as the only basis for a decision that affects a person, including a decision to admit, refuse, sanction, ban or remove a member. Reviewing output before you act on it, and the decisions you then take, are your responsibility.

Configuration, Backups and Your Own Choices: We do not warrant that the service is suitable for the way you have configured it, that a setting will produce the outcome you intended, or that anything you or your members put into the service will be preserved, exportable or recoverable. We are not a backup service and we do not undertake to keep a copy of anything for you. Keeping your own copies of anything you need is your responsibility, and Section 11 governs deletion.

Security: We apply technical and organisational measures we consider appropriate to the risk, but no online service can be made completely secure, and we do not warrant that the service, or data held in it, cannot be accessed, altered, disclosed or lost as a result of an event outside our reasonable control.

Consumers and Business Users: If you are a consumer, this Section does not exclude or limit any right you have that cannot be excluded or limited under the law of your country of residence, including your right to a service that is as described, fit for purpose and of satisfactory quality, and it does not affect Section 8 or Section 8.9. If you are not a consumer, this Section applies to the fullest extent permitted by law and all statutory, implied and common law warranties, conditions and terms are excluded.

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the above exclusions may not apply to you, and you may have additional rights.

16.1 Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TICKETY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any interruption or cessation of the service
• Damages arising from third-party content, services, or conduct
• Any other indirect or consequential damages arising out of or in connection with your use of the service

16.2 Cap on Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WHERE YOU HAVE PAID US NOTHING IN THAT PERIOD, WE HAVE NO LIABILITY TO YOU UNDER THESE TERMS. This Section 16.2 is subject to Sections 16.7 and 16.8.

16.3 Basis of the Bargain: THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN TICKETY AND YOU. TICKETY WOULD NOT BE ABLE TO PROVIDE THE SERVICE ON AN ECONOMICALLY REASONABLE BASIS WITHOUT SUCH LIMITATIONS.

16.4 Jurisdictional Variations: Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

16.5 One Aggregate Cap: The cap in Section 16.2 is a single aggregate cap on our total liability to you under and in connection with these Terms and the service, whether the claim is made in contract, in tort (including negligence), for breach of statutory duty, in restitution or otherwise. More than one claim, or a series of connected claims, does not increase it, the amounts you have paid are counted once, and claims by you and by anyone claiming through you, including a server you administer, are treated together for this purpose.

16.6 Users Who Are Not Consumers: If you are acting wholly or mainly for the purposes of a business, trade, craft or profession, we are in addition not liable for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill or reputation, for loss, corruption or unavailability of data or of the use of data, for wasted expenditure or management time, or for any indirect or consequential loss, in each case whether or not that loss was foreseeable and whether or not we were told it might arise. You must take reasonable steps to limit any loss, including keeping your own copies of your data. Any claim you bring must be notified to us in writing within twelve (12) months of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, after which it is barred. This Section 16.6 does not apply to consumers.

16.7 Consumers: If you are a consumer, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for an intentional or grossly negligent breach, under applicable product liability law, or for anything else that cannot lawfully be excluded or limited under the law of your country of residence. Subject to that, we are liable to you for loss that is a foreseeable result of our breach and typical for a contract of this kind, and we are not liable for loss that is not foreseeable; where we breach an obligation that is not essential to the performance of these Terms, and do so only slightly negligently, we are not liable; and the cap in Section 16.2 applies to you only so far as the law of your country of residence permits. Section 16.6 does not apply to you.

16.8 Refunds Are Not Affected: Consistent with Section 8.16, nothing in this Section 16 applies to, reduces, delays or conditions a refund owed to you under Section 8. A refund is the return of money you paid, is not a claim for damages, is not counted against the cap in Section 16.2, and is paid in full.

You agree to defend, indemnify, and hold harmless Tickety and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney fees) arising from:

• Your use of and access to the service
• Your violation of any term of these Terms
• Your violation of any third-party right, including any intellectual property, privacy, or publicity right
• Your User Content
• Any claim that your User Content caused damage to a third party
• Your violation of any applicable law, rule, or regulation
• Your configuration of the service, including which modules and features you enable or leave disabled and what your panels, forms, questions and verification flows collect
• The acts and omissions of your server's owner, administrators, staff, moderators and members, and of anyone you give access to your account or to the dashboard
• Any claim, complaint, investigation, fine or order brought by a member or visitor of your server, or by a supervisory or regulatory authority, including about tickets, transcripts, applications, verification, moderation decisions or the handling of personal data
• Your obligations in respect of your server's data, including those set out in Section 26
• Your use of the custom bot addon and of your own Discord application, including the security of its token
• Any tax, duty or levy for which you are responsible under Section 7.4, and any amount you owe us and have not paid

Conduct of Claims: We will tell you about a claim we intend to pass to you, and you will take over its defence using legal representatives we reasonably approve. We may take part at our own expense, and you may not settle, compromise or admit any claim in a way that imposes an obligation, payment or admission on us without our prior written consent. Nothing obliges us to hand over the defence of a claim, and where we choose to defend one ourselves you will reimburse our reasonable costs, including legal fees, on demand.

Consumers: If you are a consumer, this Section applies to you only as follows: you must compensate us for loss we actually suffer that is caused by your own breach of these Terms or by your own fault, and only so far as that loss was foreseeable. You are not required to conduct our defence, you are not liable for our costs beyond that, and nothing in this Section requires you to pay an amount that cannot lawfully be imposed on a consumer in your country of residence. The full obligation set out above applies to users who are not consumers.

This indemnification obligation will survive the termination of these Terms and your use of the service. Nothing in this Section 17 applies to, reduces or conditions a refund owed to you under Section 8, and nothing in it is a reason to withhold, delay or refuse one.

18.1 Informal Resolution: Before filing a claim, you agree to try to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within sixty (60) days. This paragraph does not apply to refund or cancellation requests: those follow Sections 8.12 and 9.1, are answered within fourteen (14) days, and you never have to wait sixty (60) days or open a dispute in order to obtain a refund or to stop being billed.

18.2 Binding Arbitration: If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration. The arbitration shall be conducted in accordance with the rules of the arbitration institution mutually agreed upon by the parties.

18.3 Class Action Waiver: YOU AND TICKETY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both you and Tickety agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

18.4 Exceptions: Notwithstanding the above:

• Either party may seek injunctive or other equitable relief in any court of competent jurisdiction
• Claims for intellectual property infringement may be brought in court
• Small claims court actions are permitted where applicable

18.5 Consumers: If you are a consumer, Sections 18.2 and 18.3 do not apply to you. You may bring any claim, including a claim about a refund, before the courts that have jurisdiction under Section 19, and you keep every right you have under mandatory consumer law. You may also refer a complaint to the competent alternative dispute resolution or consumer protection body in your country, and consumers in the European Union can find the right one through the European Consumer Centres Network.

19.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable national laws of the member state in which Tickety is established. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from under the law of the country in which you are habitually resident.

19.2 Jurisdiction: For any matters not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the courts located within the European Union. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts. If you are a consumer, this Section does not deprive you of the right to bring proceedings in the courts of the country in which you are habitually resident, and the waiver above does not apply to you.

19.3 Consumer Rights: If you are a consumer residing in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of local law.

Tickety shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, riots, or civil unrest
• Government actions, embargoes, or sanctions
• Labor disputes or strikes
• Internet or telecommunications failures
• Third-party service provider failures (including Discord)
• Cyberattacks, hacking, or distributed denial-of-service attacks
• Pandemics or epidemics

In such events, our obligations will be suspended for the duration of the force majeure event.

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect. Where you are not a consumer, and only to the extent the applicable law permits it, the severed provision shall instead be read down so as to accomplish its objective so far as it lawfully can. If you are a consumer, a provision that is unfair or unenforceable simply does not apply to you and is not rewritten or read down against you.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the service, constitute the entire agreement between you and Tickety concerning the service and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and Tickety with respect to the service.

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

No waiver by Tickety of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Tickety to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

No waiver shall be effective unless it is in writing and signed by an authorized representative of Tickety.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.

We may assign, transfer, novate, charge, subcontract or otherwise deal with any or all of our rights and obligations under these Terms at any time, without your consent and without notice, including to a buyer of, or a successor to, all or part of our business or assets, and including on a merger, acquisition, reorganisation or sale. Where we novate these Terms, you consent in advance to the transferee taking our place in them, agree that we are released from the obligations transferred, and agree to sign any document we reasonably ask for in order to give that effect. We may also perform any of our obligations through a subcontractor while remaining responsible to you for that performance. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

A transfer under this Section does not reduce your rights. The transferee takes on our obligations to you, including those in Section 8, and a refund you were owed before the transfer remains owed to you. If you are a consumer and a transfer would leave you worse off, you may cancel at any time under Section 9, and Section 8 continues to apply to any payment you have already made.

25.1 Right to Modify: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website unless otherwise stated.

25.2 Notification: For material changes that significantly affect your rights or obligations, we will take the steps we consider appropriate to bring the change to your attention, which may include one or more of the following, at our option:

• An announcement on our website
• An in-app notification
• Email notification (where we have your email address)
• Discord announcement in our support server

We are not obliged to notify you individually, and where we do not, publishing the revised Terms on our website is the notice you receive.
25.3 Acceptance: Your continued use of the service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the service immediately.

25.4 Review Responsibility: It is your responsibility to review these Terms periodically for changes.

25.5 Consumers: Sections 25.1 to 25.4 apply in full where you are not a consumer. If you are a consumer, we will only change these Terms for a valid reason, which includes a change in the law or in regulatory requirements, a change to the platforms or providers the service depends on, a security or technical requirement, a change to the features we offer, or a change in the cost to us of providing the service. Where a change is to your material disadvantage we will give you reasonable notice before it takes effect, and you may end your subscription before it does. No change applies retrospectively to a purchase you have already made, and no change affects the refund rights in Section 8 for a payment already taken.

26.1 Who Controls What: For the data generated inside a Discord server that uses Tickety, including tickets and their contents, transcripts, applications and their answers, verification records, polls, giveaways and the settings chosen for that server, the server owner is the controller and we act as processor on that server's behalf. We are the controller of the data we hold in our own right, such as account, billing and security data. Our Privacy Policy sets this out in more detail, and where you are a controller these Terms are the written agreement between us for the purposes of Article 28 of the GDPR and any equivalent law.

26.2 Your Instructions to Us: We process that data only in order to provide and support the service, to keep it secure, and to comply with the law. Your instructions to us are given by these Terms and by the choices you make in the dashboard and in the bot. We are not required to act on instructions given in any other way. If we consider an instruction unlawful or outside what the service does, we may decline it and, where that prevents us from providing the service to you, act under Section 10.

26.3 What You Are Responsible For: You are responsible, and we are not, for:

• having a lawful basis for everything your server collects through Tickety, and for obtaining any consent that basis requires
• telling your members what is collected, why, how long it is kept and who can see it, including that closed tickets may be stored as transcripts and that the verification module keeps a record of verification attempts
• deciding which modules to enable, what your panels, forms, questions and verification flows ask for, whether transcripts and image saving are on, and which of your staff may read, export or delete what
• receiving and answering requests your members make about their own data, including access, correction, deletion and objection, and deciding how to answer them
• the accuracy, lawfulness and content of everything you or your members put into the service, and the acts and omissions of your owner, administrators, staff, moderators and members
• complying with the law that applies to you and to your server, including data protection, consumer, marketing and employment law, and with the Discord terms and policies listed in Section 3.2

26.4 What We Do: We will process the data only as described above, keep it confidential, require the same of the people we allow to handle it, apply technical and organisational measures appropriate to the risk, make available to you the information reasonably necessary to show that we have done so, assist you to a reasonable extent with requests from your members and with your own obligations, and delete or return the data at the end of the service in accordance with Section 11 and our Privacy Policy. Assistance going beyond what the dashboard and the bot already give you is chargeable at our rates in force at the time; we will tell you the charge before we do such work, and you are free to decline it.

26.5 Others Who Process the Data: You give us your general authorisation to engage other processors so that the service can be provided. The categories of recipient are described in our Privacy Policy, we will make information about them available on request, and we will tell you before a category changes so that you can object. If you object, your remedies are to stop using the feature concerned or to end your subscription under Section 9, and any refund is governed by Section 8. We remain responsible to you for the performance of the part of the processing we entrust to them.

26.6 Your Choices Are Yours: The service is configurable and we do not check how you configure it. We are not liable for loss arising from your configuration, from a permission, role or channel you set, from a module you enabled or left disabled, from data your server chose to collect or chose not to collect, from a member of your staff acting within the access you gave them, or from your reliance on a setting behaving other than as documented. Keeping your own copies of anything you need is your responsibility.

26.7 Indemnity: Section 17 applies in full to this Section 26, and you indemnify us against any claim, complaint, investigation, fine or order brought by a member of your server, by any other person, or by a supervisory or regulatory authority, that arises from your acts or omissions in the matters described in this Section. If you are a consumer, the consumer paragraph of Section 17 applies to that indemnity as well. Nothing in this Section 26 affects a refund owed to you under Section 8.

27.1 Servers That Use Tickety: You grant us a non-exclusive, worldwide, royalty-free licence to use the name, icon, banner and public profile of a Discord server on which Tickety is installed, and any public invite to it, in order to identify that server as a user of the service on our website, in the dashboard, in our support server, in our documentation and in our marketing material. That licence runs while Tickety is installed on the server and, for material already published, for a reasonable period afterwards.

27.2 Opting Out: If you are entitled to act for the server, you may withdraw this permission at any time by emailing [email protected], and we will stop using the material in new publications and remove it from material we control within a reasonable time. We will not use your personal name, likeness or Discord account in marketing without your consent, and nothing in this Section allows us to suggest that you endorse us once you have told us that you do not.

27.3 Our Marks: This Section is one-way. It gives you no right to use our name, logo or marks, which remain subject to Section 2, beyond stating factually that your server uses Tickety.

Termination, expiry or cancellation, however it comes about, does not affect any right, obligation or liability that has already accrued, and the following survive it and continue to bind you and us: Sections 2.2 to 2.6 (intellectual property, restrictions, resale, reverse engineering and feedback), 4.1 to 4.5 (content, licences and warranties), 5.4, 7.4 and any amount you owe us, 8 (refunds), 10.3 and 10.4, 11 (data deletion), 14, 15 (disclaimers), 16 (limitation of liability), 17 (indemnification), 18 (dispute resolution), 19 (governing law and jurisdiction), 21 to 24, 26 (your data protection duties), 27.1 and 27.2 to the extent stated in them, this Section 28, and every other provision that by its nature is intended to continue.

Section 8 survives in your favour as well as ours: a refund you were owed when the agreement ended remains owed to you, and nothing in this Section limits it.

If you have any questions, concerns, or require assistance regarding these Terms, please contact us:

Email: [email protected]

Discord Support Server: https://tickety.top/support

Website: https://tickety.top

For legal notices, please include "Legal Notice" in the subject line to ensure proper handling.

We aim to respond to correspondence promptly and in any event within fourteen (14) days of receiving it. Requests you make under data protection law are answered within the period allowed by the applicable law rather than this one.

These Terms of Service were last updated on September 8, 2026.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.