Ticket management
like never before
Meet Tickety, the leading ticket bot for Discord, trusted by thousands worldwide. Discover why we stand out in the Discord community.
Statistics
The numbers don't lie. See for yourself how we've made a significant impact.
Created Tickets
17,495,377
Closed Tickets
17,014,658
Active Users
79476856
Servers
268871
Convinced? Invite Tickety to your Discord server now!
Features
Everything below is one bot. Tickets first, then the applications, automations and AI that grow out of them.
TicketyAPP09:14
How can we help?
Pick the category that fits your question and we will open a private channel with the right team.
Usually answered within 6 minutes
General Support
Billing
Report a Player
FAQTicket Panels
One message carries every category you support. Members pick the one that fits, and land in a private channel with the right team already in it. Buttons or a dropdown, your emojis, your wording, posted straight from the dashboard.
tickety.top/transcriptsShare
TicketyAPP16 Aug 2026, 09:15
Ticket Created
Jake, your ticket has been created. We will help you as soon as possible.
Tickety | Tickety.top
Close
Claim
Jake09:16
my order went through twice this morning and i only got one of them
Emma09:17
Found both charges. Refunding the second one now, it lands back in a day or two.
Transcripts
Every closed ticket keeps a full transcript on the web, with the rating and who closed it. Search them, hand one to a colleague with a link that expires, and decide per panel who is allowed to open it.
#billing-jake
TicketyAPP09:15
Ticket Created
These came in with the ticket, so nobody has to ask for them again.
1. Order idTL-88213-QF
2. PlatformSteam
3. Charged twice?Yes, this morning
4. Receiptreceipt.png
Tickety | Tickety.top
View UploadsClaimCloseForms Before The Ticket
Ask for the order id, the platform and a screenshot before the channel even opens. Short answers, long answers, dropdowns, checkboxes, user and channel pickers and image uploads, all arriving with the ticket so nobody has to ask twice.
tickety.top/dashboardLive Ticket View
billing-jake
answered just now
report-liam
2 unanswered
general-chloe
closed 4m ago
Jake09:16
my order went through twice this morning and i only got one of them
Emma09:17
Found both charges. Refunding the second one now, it lands back in a day or two.
Jake is typing
Message billing-jake
Answer From The Web
The live view puts your open tickets on the dashboard and lets your team reply from there, in real time, without opening Discord. Messages land in the channel the moment they are sent, so nobody has to switch apps to keep a queue moving.
TicketyAPP18:02
@Liam has submitted an application for Moderator.
Moderator
SubmittedOn the web
Questions12 answered
In server2 years
How would you handle a raid?Lock the channels first, then check the join log for the accounts that came in together.
Tickety | Tickety.topAcceptDenyUser HistoryOpen Interview
Applications
Run staff applications, whitelist forms and partner requests. Members fill them out in their DMs or on the web, answers arrive in one review message with accept and deny built in, and an interview ticket is one press away.
AutomationsCrash reports
When someone says
Matched at 92%, in #general and #bugs, and it reads the text inside images too.
Liam18:42
my game keeps closing every time i load in
ThenOpen a ticketBug Reports
Set the priorityHigh
Rename the ticket{member.username}-crash
Alert a channel#staff-alerts
Automations
Pick what starts it, a keyword, a command with arguments, a regex, a whole channel or a panel you post yourself, then stack up to ten steps under it. Open a ticket, set a priority, rename it, transfer it, alert a channel, or answer with a message you designed.
#general
Liam18:42
game keeps closing on me when i load in, here is the log
screenshot.png
---- CRASH REPORT ----Description: Rendering the world failedjava.lang.OutOfMemoryError: Java heap space at engine.render.TextureAtlas.upload(TextureAtlas.java:214)
TicketyAPP18:42
Opened a ticket for this crash
I read your screenshot. It ran out of memory while loading textures, which the team has seen before, so #bugs-liam is open at high priority with your log on it.
Go to ticket
It Reads The Screenshot
Most people paste a picture of the error instead of typing it. Tickety reads the text inside that image, matches it against your triggers, and runs the same steps it would for a message, so the ticket is open before anyone asks for details.
TicketyAPP09:16
Ticket Resolve
Jake was charged twice for one order and wants the duplicate refunded. The first charge went through, the second is still pending.
Order idTL-88213-QF
PlatformSteam
Charged29.99 EUR, twice
Still missingWhether the pending charge has cleared the bank
Next stepRefund the duplicate and say how long it takes to land.
Send First ReplyClaimAsk To CloseSet a priority
AI That Works The Queue
One command reads the whole ticket and hands back the details, what is still missing and the next step. It also suggests the right panel, answers with your FAQ, spots duplicates, points support questions at the right channel, and offers to close when the member says it is sorted.
TicketyAPP11:03
Verification Required
Please verify that you are a human to access Nova Realms. Use the button below to start.
VerifyFAQ
FAQTicketyAPP11:04
Verification Failed
@throwaway_9912 was stopped by web security: a VPN or proxy, a likely alt account, and automation.
Account age2 hours
Threat score82 of 100
ActionQuarantined
Verification
Screen every new member with a browser check, a captcha or an account age rule. Web verification scores VPNs, identity hiding browsers and likely alt accounts, then quarantines, kicks or bans on your terms, with an appeal ticket if you want one.
TicketyAPP08:00
Open a ticketA private channel with the team that handles it.Open
OpenApply for the staff teamModerator applications are open.
Apply
ApplyRead the FAQRefunds, ranks and the server rules.FAQ
FAQComponents V2 Messages
Build the message the way Discord's newest format allows: banners, sections, separators, and buttons placed beside the text they belong to instead of stacked at the bottom. Drag the blocks in the dashboard, and see it exactly as it will send.
tickety.top/dashboard/welcomer
Welcome {member.mention}, you are verified as {roblox.
You joined {timestamp(relative):{member.joinedAt}}.
You joined {timestamp(relative):{member.joinedAt}}.
{roblox.bloxlink.name}Username
{roblox.bloxlink.displayName}Display name
{roblox.bloxlink.url}Profile URL
{roblox.bloxlink.createdAt}Created date
Sends as: Welcome @Jake, you are verified as Nightfall_XI. You joined 2 years ago.
Placeholders And Integrations
Every message field understands placeholders, with autocomplete as you type and functions for dates, numbers, conditions and lists. Connect Bloxlink or your Minecraft server and your members' Roblox and Minecraft details join the same list, ready to drop into any message.
tickety.top/dashboard/analyticsLast 30 days
Opened1,684
Closed1,654
First reply6m 12s
Rating4.8
Tickets per dayOpenedClosed
1Emma312 closed
Emma312 closed2
Noah268 closed
Noah268 closed3
Chloe241 closed
Chloe241 closedAnalytics
See what your support actually did: tickets opened, claimed and closed, how long the first reply took, which panels carry the load and who on your team is carrying it. Applications, verification, giveaways and welcomes each get their own tab.
TicketyAPP12:00
Steam Deck OLED, 1TB
Endsin 2 days
Winners2
Hosted by@Emma
Entry rules@Member required, @Muted blocked
Boosted roles@Server Booster gets 3 entries, @Veteran gets 2
Tickety | Tickety.top
Participate (196)FAQGiveaways
Run giveaways with entry requirements, extra entries for the roles you pick, and an end condition that can be a time, a participant count or a member count. Winners are drawn automatically, and the prize can open a claim ticket.
TicketyAPP15:40
Support Status
A live look at how the support queue is doing.
30 open right now, 14 not answered yet
3 opened today, 2 closed
Average first reply 6m 40s. Rating 4.8 / 5.
Updated 11 seconds ago
General SupportAvailability: inside support hours, closing in 4 hoursOpen Tickets: 21, of which 8 unansweredToday: 2 opened, first reply usually within 8 minutes
Status Board And Support Hours
A live board posts your open queue, today's totals and how each panel is doing, and it updates itself. Set support hours per panel so members see when a team is open, running reduced, or taking urgent cases only.
TicketyAPP16:22
Welcome @Chloe to Nova Realms! You are member #1,024.
ChloeMember #1024FAQWelcome Cards
Greet new members with a generated card, a channel message and a private DM, all built from the same placeholders as everything else. Pick a background, place the pieces where you want them, and celebrate the member counts that matter.
#honeypotBait channel
TicketyAPPToday
Do not send messages in this channel
This channel is a trap for spam bots. It is not used for anything else.
Anyone who posts here is removed from the server automatically. If you are reading this, you are fine: just do not send anything.
Caught: 148
Honeypot Channels
A channel your members are told never to post in. Spam bots and hijacked accounts sweep every channel they can write in, so the first message one sends there gives it away. Tickety deletes it, removes the account the way you chose, and sends it a recovery guide with a way back in.
Community
Trusted by more than 268,000 communities.
