Making a Basic Ticket Panel
Introduction
Our bread and butter, quite literally.
This is what you are here for, making a ticket panel for your users to be able to open a private Discord text channel in your server for an inquiry, to verify or whatever you like to do. Our ticket panel guide is intuitive, filled with visual aids for you to know where you need to fill in.
Prerequisites
Before proceeding, please ensure the following;
- You have
Manage Serverpermissions or higher. - You have invited and configured the Basic Settings from the beginning of this whole guide.
- You have knowledge of managing and configuring a Discord server’s permissions and settings.
Let’s Get Started!
Step 1: Create a Ticket Panel
Go to the Tickety Dashboard  and proceed to Manage in the server that you are configuring.
On the sidebar, click on Ticket Panels , followed by Create New Panel in the main body when loaded.
Video Demonstration
Step 2: Add Basic Details
To save on any potential lost effort in adding all your details, it is often best to put the core basics in and save the panel. From here the save button will become a floating button making saving frequently more convenient.
Ensure that the panel category chosen in this step does have an available text channel that you’ll like your Ticket Panel to be in.
Let’s fill out the following fields;
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- Panel Name: A name which will allow you to identify it’s purpose, for example
Support Panel
- Panel Name: A name which will allow you to identify it’s purpose, for example
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- Support Roles: Roles that are selected within will act as the support staff for this panel, giving them both access to view and execute commands on any ticket opened.
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- Panel Category: Select the category in which you want all the tickets created. This is a category in Discord and not a text or voice channel.
Example:
Step 3: Basic Customizability on Panel Embed Message
Let’s make this panel not look like the default. Let’s make it personal.
Head down to the Panel Message section. The Panel Embed contains information to be displayed in your channel and will be visible to your server members when this ticket panel is published for them to open a ticket.
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- Embed Title - Welcome to our Support Channel
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- Embed Description - Interact with the button below to open a ticket…
Example:
Step 4 : Customize the Welcome Message
Scroll below to the Welcome Message. The Welcome Message will be the first message sent whenever a user opens a ticket on your panel.
Here, you can change the following;
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- Pinged Roles - The roles selected here will be pinged automatically upon the ticket being opened.
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- Embed Title - Rename the title of the ticket opened. Helpful to change if you have multiple ticket panels.
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- Embed Description - Welcome the user to their own private ticket, request for some kind of information so you can clear their issue quicker!
Example:
Step 5 : Select a Text Channel
Scroll up to the top of the page until you find the Select a channel... dropdown menu next to the Publish and Create button.
Select your preferred text channel in the dropdown menu for the embedded ticket panel to show in your Discord server.
Step 6: Publish the Ticket Panel in Discord
With the basic information filled in and adding our own flair, let’s publish this panel in our Discord server.
Click on the Publish button to have the ticket panel created.
This action will create and send the newly created panel into your selected Discord text channel.
Step 7: Test the Panel
Head to your Discord Server where the panel has just been posted and click on the Create Ticket button.
You will see a confirmation message in the channel (which only you can see) and a new channel should appear in the category you have chosen as part of the basic settings.
In the ticket channel that’s been created- you can test posting, claiming and unclaiming and then closing to get a feel for what happens.
🎉 Congratulations! You have successfully set up and tested a Basic Ticket Panel with Tickety!