A Comprehensive Guide to Ticket Panels

In this guide we will cover all tuneable aspects of ticket panels.

Create a Ticket Panel

The Create a Panel feature allows you to set up a customized ticket panel, enabling efficient support ticket management for your Discord server.

Provide a descriptive name for the panel (e.g., “Support Panel”) to make it easily identifiable.

Assign roles responsible for managing tickets created under this panel.

Link other panels for streamlined navigation or related ticket processes.

Choose a Discord category where tickets created by this panel will be organized.

Save Transcripts: Save all interactions within the ticket for future reference.

Customize the format for ticket channel names using placeholders (e.g., {panel}-{username}).

Define the message users see when their ticket is successfully created (e.g., “Ticket created in {channel}”).

Select specific roles allowed to use this panel to open tickets.

Set a limit on how many tickets a single user can have open at the same time.

Control ticket access:

Only the Claimer Has Access: Restrict ticket access to the user who claims it.

Enable or disable the claiming system for managing ticket ownership.

Personalize the panel’s embed message:

Embed Header: Customize the header text.
Header URL: Add an optional URL for the header.
Example Panel Message:

“Please click the button below to create a support ticket.”

Define a welcome message sent when a ticket is created:

Example Welcome Message:

“Thanks {username} for contacting the support team of {server}! Please explain your case so we can help you as quickly as possible!”

Add utility buttons for different ticket actions:

Activate forms to collect structured information when users create tickets.