Privacy Policy

At Tickety, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tickety and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website and users of our discord bot. This policy is not applicable to any information collected offline or via channels other than this website and the discord bot.


By using our website or discord bot, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

We collect information by fair and lawful means, When you invite Tickety we use the Discord API to retrieve data from your server such as the server name and server picture. We do not store this data and only retrieve it when needed.

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

When logging into our web dashboard, we also collect all guild objects for the servers you are a member of. This is so we can verify your ownership / status in the server, and provide a list of servers to manage.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Understand and analyze how you use our website
  • Find and prevent fraud

Your data is not shared with any third party services.

How we protect your data

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.


We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

What are your rights

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Tickety Bot does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Another part of the services we provide are Transcripts. A transcript is a copy of a closed ticket that is sent to the ticket creator when the ticket is closed. This can be useful if the creator wants to refer to something said in the ticket. You can also view a transcript on the website by having the id of the transcript.

Tickety does not store any files and this system is therefore fully in accordance with the Discord Privacy Policy and therefore legal.

How to request data deletion?

If you wish to have any of your data deleted, you may email us at [email protected].

How to contact us?

If you have questions or comments about this policy, you may email us at [email protected].

We will handle your request within 30 days of it being logged.