# Tickety - Discord Ticket Bot Documentation

> Summary: Tickety is a comprehensive Discord bot solution offering advanced ticketing, applications, verification, and giveaways via a web dashboard and interactive commands.

## Quick Links
- **Home:** https://tickety.top
- **Dashboard:** https://tickety.top/dashboard
- **Documentation:** https://tickety.top/docs
- **Premium:** https://tickety.top/premium
- **Status:** https://tickety.top/status
- **Bot Invite:** [Add to Discord](https://tickety.top/invite)

## Core Modules

### 1. Advanced Ticket System
A complete support solution for managing user inquiries.
- **Modes:** Supports both **Channel Mode** (standard text channels) and **Thread Mode** (prevents channel clutter).
- **Workflow:**
  - **Creation:** Slash commands or customizable panel interactions.
  - **Context:** Pre-ticket modal forms (questionnaires) to gather data before ticket opens.
  - **Rating:** Built-in user feedback system for support quality tracking.
- **Maintenance:** Automated logic to close inactive tickets.
- **Transcripts:** Generates permanent web-based transcripts stored on a private CDN.

### 2. Application System
Framework for processing user applications (Staff, Whitelists, Roles).
- **Submission:** Users apply via **Direct Messages (DM)** to the bot to keep server channels clean.
- **Configuration:** "Google Forms-style" builder via the web dashboard.
- **Review:** Applications are sent to a dedicated staff channel with "Accept" or "Deny" buttons.

### 3. Verification System
Security module to prevent raids and filter bot accounts.
- **Methods:**
  - **Web Verification:** Redirects user to a browser check.
  - **Numpad Captcha:** In-chat code entry.
  - **Click-to-Pass:** Simple button interaction.
- **Outcome:** Automatically assigns "Verified" roles upon success.
- **Privacy:** No sensitive personal identification data is stored.

### 4. Giveaway System
Native module to host contests and reward users.
- **Features:**
  - Real-time participant counter.
  - **Custom Ending Types:** Time-based or manual ending.
  - **Requirements:** Configurable entry conditions (e.g., must have specific role).
  - Automated winner selection and announcement.

### 5. Automation & Configuration
- **Auto Responder:** Trigger-based system that replies to specific keywords or phrases to resolve common queries instantly.
- **Configurator Command:** `/configurator` - A powerful all-in-one command allowing admins to customize nearly every aspect of the bot settings through a single interactive interface.
- **Quick Setup:** Server initialization via `/quicksetup` command for new installs.

## Pricing & Tiers

### Free Tier
- **Features:** Unlimited ticket panels, standard dashboard access, basic customization.

### Premium Subscription
- **Cost:** $5.99/month or $49.99/year (~$4.15/mo).
- **Features:**
  - Private/Priority support ticket access.
  - License key transferable between servers.
  - Full access to locked dashboard configuration options.
  - Removal of hard limits on panels and forms.

### Custom Bot (White-Label)
- **Cost:** Additional $2.49/month or $19.99/year.
- **Requirement:** Active Premium Subscription.
- **Features:** Custom Bot Token allowing for custom Username, Avatar, and "Playing" status.

## Technical & Security

### Data Handling
- **Collection:** Minimal retention; relies on Discord API for live data.
- **Transcripts:** Stored on secure private CDN; admins can disable storage via dashboard.
- **Retention:**
  - Free Tier: Data purged 30 days after bot removal.
  - Premium Tier: Data purged 90 days after bot removal.
- **Compliance:** GDPR compliant; supports Right to Erasure and Right to Access.

### Support Channels
- **Email:** support@tickety.top
- **Discord:** https://tickety.top/support