# Change where ticket channels are created (/tickets/where-tickets-go)







Each panel decides where its tickets go. By default every ticket gets its own channel inside a category. A category is a folder in your Discord channel list. Instead, a panel can open each ticket as a private thread inside one channel.

Changes apply to tickets opened after you save. Open tickets stay where they are.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Pick where tickets go [#pick-where-tickets-go]

    On the **General** tab, go to **Panel Settings** and **Ticket Location**.

        <img alt="Panel Category, Overflow Categories and Threading Mode" src="__img1" />

    1. Open **Panel Category** and pick the category new ticket channels go in.
    2. A category holds 50 channels. In **Overflow Categories**, pick up to 5 more. When a category is full, Tickety uses the next one, in the order you drag them. If every one is full, the ticket still opens, just outside any category.
    3. Or turn on **Threading Mode** to open each ticket as a private thread inside one channel. Threads do not use up your 50 channel slots, so a busy panel never fills a category. When it is on, **Panel Category** turns into **Panel Channel**: pick the channel the threads are made in. **Archive Threads on Close** also appears, and is on to start with: it archives the thread when its ticket closes.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>
</Steps>

When a ticket lands in a spare category, or in no category at all, Tickety posts a note inside the new ticket. You can turn those notes off with **Overflow Warning** and **Overflow Failed Warning**, under **Tickets**, **Configuration**, **General Settings**, **Advanced Settings**.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Saving says Panel channel or category is required">
    Pick a category, or with **Threading Mode** on, a channel.
  </Accordion>

  <Accordion title="Only 5 of the spare categories were kept">
    **Overflow Categories** holds 5. Any past the fifth are dropped when you save.
  </Accordion>

  <Accordion title="The category was deleted">
    Tickety does not give up: the next ticket creates a new category called Tickets and the panel uses that. Pick a category of your own again.
  </Accordion>

  <Accordion title="Members see Missing Permissions">
    Tickety needs its permissions in the new category, including Manage Channels. [Members get an error when they open a ticket](/tickets/tickets-error) lists them all.
  </Accordion>

  <Accordion title="Members see You are missing the permission(s) in a channel">
    In thread mode, members must be able to see the panel channel and send messages in threads there. Give their role View Channel and Send Messages in Threads in that channel.
  </Accordion>

  <Accordion title="Members see Channel Limit Reached or Thread Limit Reached">
    Discord allows 500 channels and 1000 active threads in a server. Delete old channels, or close old threads.
  </Accordion>
</Accordions>