# Change what members can do inside a ticket (/tickets/ticket-permissions)







Every ticket channel gives its people Discord permissions, like sending messages or attaching files. Each panel sets them for three groups: the members in the ticket, the support roles, and the admin role.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Open the permissions editor [#open-the-permissions-editor]

    On the **General** tab, scroll down to **Ticket Permissions** and press **Configure Ticket Permissions**. A drawer opens from the side.

        <img alt="Configure Ticket Permissions" src="__img1" />
  </Step>

  <Step>
    ### Pick the group [#pick-the-group]

    The drawer has three groups. On a narrow screen they are tabs at the top.

    * **Ticket Participants**: the member who opened the ticket, and anyone added to it.
    * **Support Roles**: this panel's support roles.
    * **Admin Role**: your server's admin role.
  </Step>

  <Step>
    ### Switch permissions on or off [#switch-permissions-on-or-off]

    Each group has the same ten switches: **Send Messages**, **Read Message History**, **Embed Links**, **Attach Files**, **Add Reactions**, **Use External Emojis**, **Use External Stickers**, **Use Application Commands**, **Send Text-to-Speech Messages** and **Send Voice Messages**. A new panel has every one on except the last two.

    Seeing the channel is always allowed and is not in the list. Turning off **Send Messages** or **Read Message History** leaves that group unable to take part in the ticket.
  </Step>

  <Step>
    ### Close the drawer [#close-the-drawer]

    Press **Save & Close** at the bottom of the drawer. It only keeps your changes on this page. They are saved in the next step.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>
</Steps>

The new permissions apply to tickets opened after you save. An open ticket picks them up only when someone is added to it, or when it is moved or transferred.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Members now see Missing Permissions when they open a ticket">
    Tickety can only hand out permissions it has itself. If you switched on a permission Tickety's role lacks, like **Send Voice Messages**, tickets stop opening. Give Tickety that permission in the ticket category, or switch it off again.
  </Accordion>

  <Accordion title="Open tickets did not change">
    Permissions are set when a ticket opens. Claiming a ticket does not apply them either. Add someone to the ticket, move it or transfer it to apply them, or wait for new tickets.
  </Accordion>

  <Accordion title="A warning says some ticket permissions are disabled">
    **Send Messages** or **Read Message History** is off for a group. That group cannot talk in tickets. Switch it back on unless that is what you want.
  </Accordion>
</Accordions>