# Send ticket logs to the right channel (/tickets/ticket-logging)













Tickety logs what happens to tickets: who opened, claimed and closed them, with a link to each transcript. Every log channel in Tickety starts on **Default**, which means the one channel set in **Settings**. Set that one, and give a panel its own channel only when its logs belong somewhere else.

Keep log channels private. Anyone who can see one can read what happens in every ticket it covers.

<Steps>
  <Step>
    ### Open Settings [#open-settings]

    Open your [dashboard](https://tickety.top/dashboard), pick your server, then click **Settings** in the sidebar.

        <img alt="Settings in the sidebar" src="__img0" />
  </Step>

  <Step>
    ### Pick the main log channel [#pick-the-main-log-channel]

    Under **Logging**, open **Logging Channel** and pick a private staff channel. Every log channel left on **Default** sends here.

    While it is empty, the page warns you: everything on **Default** logs nowhere.

        <img alt="Logging Channel under Logging" src="__img1" />
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>

  <Step>
    ### Open a panel [#open-a-panel]

    To give one panel its own log channel, in the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img2" />
  </Step>

  <Step>
    ### Set the panel's logs [#set-the-panels-logs]

    Click the **Logging** tab.

        <img alt="Log Channel and Send Logs in Ticket Channel" src="__img3" />

    1. Open **Log Channel** and pick a channel. The first option, **Default**, shows which channel it uses now. Clearing the field turns logging off for this panel. If you pick the channel the panel is posted in, a warning appears: every member there would see the logs.
    2. **Send Logs in Ticket Channel** is on to start with. It also posts short one line notes inside the ticket when it is claimed, renamed, moved and so on. It is not a replacement for the log channel: closing is only logged there.
  </Step>

  <Step>
    ### Save [#save-1]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>
</Steps>

When a ticket closes, its log entry looks like this, with a link to the transcript:

<img alt="A Ticket Closed log entry in Discord" src="__img4" />

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Nothing is logged anywhere">
    The panel's **Log Channel** is on **Default** and **Settings** has no **Logging Channel**. Set one (steps 1 to 3).
  </Accordion>

  <Accordion title="Tickety is missing the Manage Webhooks permission">
    Logs are posted through a webhook, a way for Tickety to post under its own name. Give Tickety's role Manage Webhooks.
  </Accordion>

  <Accordion title="Logs stopped after a channel was deleted">
    Tickety stops sending to a channel it found deleted. Pick another channel and save.
  </Accordion>

  <Accordion title="Logs never arrive in one particular channel">
    Discord allows 15 webhooks per channel. If the channel already has 15 from other bots, Tickety cannot add its own. Pick another channel, or remove an unused webhook in the channel's settings.
  </Accordion>
</Accordions>