# Change the close, claim and request close buttons (/tickets/ticket-buttons)









Every ticket's welcome message carries up to three buttons: **Close**, **Request Close** and **Claim**, in that order. Each panel sets its own. Changes apply to tickets opened after you save, so you do not need to post the panel again.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Go to the Messages tab [#go-to-the-messages-tab]

    Click the **Messages** tab under the page title. The buttons are below the welcome message.
  </Step>

  <Step>
    ### Set the buttons [#set-the-buttons]

        <img alt="Close Button, Claim Button and Request Close Button" src="__img1" />

    1. The switch on the **Close Button** row turns it on or off. It is on to start with: a grey **Close** button with 🔒.
    2. The switch on the **Claim Button** row turns it on or off. Claiming lets one staff member take a ticket as theirs. The button is only added while **Claiming System** is on, on the panel's **General** tab.

       It has two texts: **Claim Label** for taking the ticket and **Unclaim Label** for handing it back.
    3. The switch on the **Request Close Button** 👑 row turns it on. It is off to start with. Staff press it to ask the member who opened the ticket to confirm it can be closed.

       Staff can do the same without the button on any plan, with the `/ticket requestclose` command.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>
</Steps>

In Discord, the buttons sit under the first message in the ticket.

<img alt="Close, Request Close and Claim under the first message in a ticket" src="__img2" />

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="There is no Claim button">
    **Claiming System** is off on the panel's **General** tab, or the **Claim Button** switch is off.
  </Accordion>

  <Accordion title="There is no Request Close button">
    The server does not have premium, or the **Request Close Button** switch is off.
  </Accordion>

  <Accordion title="Open tickets did not change">
    The buttons are added when a ticket opens. Only tickets opened after you saved have the new buttons.
  </Accordion>

  <Accordion title="Pressing Request Close says you need one of the following">
    Only staff can use it: the admin role, this panel's support roles, or members with Manage Channels.
  </Accordion>
</Accordions>

<Callout type="info" emoji="👑">
  Features marked with a crown (👑) need a [Premium Subscription](https://tickety.top/premium).
</Callout>