# Let AI answer and route tickets (/tickets/ticket-ai)















Three AI helpers run when a member sends the panel's form, before the ticket is created. They read what the member wrote, so the panel needs its form on with at least one text question. See [Ask questions before a ticket opens](/tickets/ticket-form).

Each one spends AI credits when it runs, at least 5 per ticket. Credits you bought are spent first. The AI addon adds a monthly allowance. See your balance under **Premium & AI** in the sidebar. With no credits left, tickets open as normal.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Go to the AI tab [#go-to-the-ai-tab]

    Click the **AI** tab under the page title. If a red banner says the form needs a text question, press the button on it: **Set Up Default Issue Form** turns the form on with the question "What issue do you need help with?".
  </Step>

  <Step>
    ### Turn on FAQ answers [#turn-on-faq-answers]

    Go to **FAQ Deflection**.

        <img alt="FAQ Deflection and FAQ Panel" src="__img1" />

    1. Turn on **FAQ Deflection**. Tickety compares the member's answers with a FAQ panel and shows the best answer before the ticket opens. The member can still press **Create Anyway**. It only runs when a member sends the panel's form, because the answer is matched from what they filled in. A panel with its form off never shows it.
    2. Open **FAQ Panel** and pick the FAQ panel to answer from. It is required: the panel cannot be saved without one.

    The member sees the answer as a reply only they can see:

        <img alt="An FAQ answer with Create Anyway in Discord" src="__img2" />
  </Step>

  <Step>
    ### Set priority automatically [#set-priority-automatically]

    Under **Automatic Ticket Priority**, turn it on. Tickety reads the member's answers and sets the ticket's priority to high, medium or low. Staff can still change it.

        <img alt="Automatic Ticket Priority" src="__img3" />
  </Step>

  <Step>
    ### Turn on better panel suggestions [#turn-on-better-panel-suggestions]

    Go to **Wrong Panel Suggestion**.

        <img alt="Wrong Panel Suggestion, Current Panel Description and Suggested Panels" src="__img4" />

    1. Turn on **Wrong Panel Suggestion**. When a member's issue fits another panel better, they are asked whether to use it before the ticket opens.
    2. In **Current Panel Description**, write one short line on what this panel is for, like "Billing and payment questions". Up to 100 characters.
    3. Under **Suggested Panels**, add each panel members may be sent to, and describe what it is for. You need at least one.

    The member is asked like this:

        <img alt="Better Panel Available with Use Suggested Panel in Discord" src="__img5" />
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page. The next form sent on this panel uses the helpers.
  </Step>
</Steps>

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Saving says to enable the ticket form, or add a text question">
    "Enable the ticket form before using AI ticket features." or "Add at least one text question so AI has issue context." Turn the form on in the **Forms** tab with a text question, or press the button on the red banner. A text display is not a text question.
  </Accordion>

  <Accordion title="Saving says to select a FAQ panel, or add a suggested panel">
    **FAQ Deflection** needs a **FAQ Panel**, and **Wrong Panel Suggestion** needs at least one suggested panel.
  </Accordion>

  <Accordion title="Tickets just open, with no answer or suggestion">
    The helpers step aside quietly when the panel's form is off, there are no AI credits left, or the member left every text, option and checkbox question empty. Role, channel and user pickers, image uploads and text displays do not count. They also step aside when the FAQ panel has no questions, or nothing fits better. The ticket opens as normal.
  </Accordion>

  <Accordion title="This suggestion has expired">
    The member waited too long to choose. They send the form again.
  </Accordion>
</Accordions>