# Post a live ticket status board (/tickets/status-board)











A status board is one message in a channel that Tickety keeps editing: how many tickets are open, today's totals, and a row per panel. Post it once and it updates itself.

<Steps>
  <Step>
    ### Open Status Board [#open-status-board]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Configuration**, then click **Status Board**.

        <img alt="Status Board on the Ticket Configuration page" src="__img0" />
  </Step>

  <Step>
    ### Pick what the board shows [#pick-what-the-board-shows]

    Go to **Board Content**.

        <img alt="Panels on the Board and Timezone" src="__img1" />

    1. Open **Panels on the Board** and pick the panels to show. Leave it empty to show all of them. Drag to set the order. **Show Open Panels First**, just below, is on to start with: panels that are taking tickets move to the top.
    2. Open **Timezone** and pick yours. It decides when the board's day starts, so today's totals reset at your midnight instead of UTC's.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page. The board can only be sent once your settings are saved.
  </Step>

  <Step>
    ### Post the board [#post-the-board]

        <img alt="The channel picker and the send button" src="__img2" />

    1. Open &#x2A;*Select a channel...** and pick a text or announcement channel your staff can see.
    2. Press **Send the Board**. If a board is already posted, the button says **Move the Board**: it posts the board in the channel you picked and deletes the old one.
  </Step>
</Steps>

In Discord, the posted board looks like this:

<img alt="The status board in Discord" src="__img3" />

The board refreshes when a ticket opens, closes or is claimed, at most every 30 minutes, and Tickety also checks it every 30 minutes. A settings change shows up at the next refresh.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Save your status board settings before sending it">
    Press **Save Changes** first, then send.
  </Accordion>

  <Accordion title="Please select a channel to send the board to">
    Pick a channel at the top of the page (step 4).
  </Accordion>

  <Accordion title="The status board can only be sent to a text or announcement channel">
    Pick a normal text channel or an announcement channel.
  </Accordion>

  <Accordion title="The board stopped updating">
    The message or its channel was deleted, or Tickety lost access to it. Tickety then stops updating and does not post a new one. Press **Send the Board** again. Tickety needs View Channel, Send Messages, Embed Links and Read Message History in that channel.
  </Accordion>
</Accordions>

Staff can also post the board from Discord with `/statusboard`, if they have the admin role or Manage Server.