# Ask members to rate their ticket (/tickets/rating-system)











When a ticket closes, Tickety can ask the member to rate it from 1 to 5 stars and leave feedback. The ask is part of their close message in DMs, so it needs **DM User on Close** switched on. These settings apply to every panel.

<Steps>
  <Step>
    ### Open Close Settings [#open-close-settings]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Configuration**, then click **Close Settings**.

        <img alt="Close Settings on the Ticket Configuration page" src="__img0" />
  </Step>

  <Step>
    ### Set up ratings [#set-up-ratings]

    Scroll to **Rating System**.

        <img alt="Rating System, Rating Method, Rate on Close Request and Rating Log Channel" src="__img1" />

    1. Make sure the **Rating System** switch is on. It is on to start with.
    2. Under **Rating Method**, pick one:
       * **Web Rating**: a **Rate** button opens a page on tickety.top. This is the default.
       * **Discord Rating** 👑: five star buttons right in the DM.
       * **None**: the close message does not ask.
    3. Turn on **Rate on Close Request** 👑 to ask the member for a rating when they accept a close request, before the ticket closes.
    4. Open **Rating Log Channel**. Every rating is posted there. **Default** uses the **Logging Channel** from **Settings**. Below it, **Rating Embed** is the log message itself. Edit it if you like.

    In the DM, **Web Rating** adds the **Rate** button, and **Discord Rating** adds a row of star buttons:

        <img alt="The Rate button in the close DM" src="__img2" />

        <img alt="The star buttons in the close DM" src="__img3" />
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page. Tickets closed from now on ask for a rating.
  </Step>
</Steps>

Feedback is never required. On the web page it holds up to 1024 characters, in Discord up to 2000.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Members are never asked to rate">
    **Rating System** is off, **Rating Method** is **None**, **DM User on Close** is off, or the member does not accept DMs. A ticket already rated through a close request is not asked again.
  </Accordion>

  <Accordion title="Ratings do not show up in the log channel">
    **Rating Log Channel** is on **Default** and no **Logging Channel** is set in **Settings**, or the channel was deleted. The rating is still counted.
  </Accordion>

  <Accordion title="The web page refuses long feedback">
    Web feedback holds 1024 characters. Shorten it.
  </Accordion>

  <Accordion title="This ticket has already been rated">
    Each ticket can be rated once.
  </Accordion>
</Accordions>

<Callout type="info" emoji="👑">
  Features marked with a crown (👑) need a [Premium Subscription](https://tickety.top/premium).
</Callout>