# Change how the ticket panel looks (/tickets/panel-appearance)













The panel message is what members read in the channel, with the button they press under it. Changes here only reach Discord when you post the panel again, so this guide ends by doing that.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Go to the panel message [#go-to-the-panel-message]

    Click the **Embed** tab under the page title. The message is under **Panel Message**, drawn the way Discord shows it. It uses the **Embeds** layout: coloured boxes with a title and text.

        <img alt="The Embed tab" src="__img1" />
  </Step>

  <Step>
    ### Change the message [#change-the-message]

        <img alt="The title and the colour button in Panel Message" src="__img2" />

    1. Click the title and type your own. Then click the text below it and type what members should read. The title holds 256 characters, the text 4000.
    2. Press the paint bucket at the top right of the box and pick a colour for the stripe down its left side.
  </Step>

  <Step>
    ### Style the button [#style-the-button]

    Scroll down to **Panel Button Style**.

        <img alt="Emoji, Label and Color under Panel Button Style" src="__img3" />

    1. Press the square under **Emoji** and pick an emoji. It shows before the button text.
    2. Type the text for the button in **Label**. Up to 80 characters.
    3. Under **Color**, pick one of the four colours: Blurple, Grey, Green or Red. The button starts grey. If **Button Type** is set to **Dropdown**, there is no colour to pick: a dropdown option cannot have one.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>

  <Step>
    ### Post it [#post-it]

        <img alt="The channel picker and Send the Panel at the top of the page" src="__img4" />

    1. Open &#x2A;*Channel to post panel in...** and pick the channel the panel belongs in.
    2. Press **Send the Panel**. Tickety posts a new message with the new look.
  </Step>

  <Step>
    ### Delete the old message [#delete-the-old-message]

    In Discord, delete the old panel message, so members only see the new one.
  </Step>
</Steps>

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Saving fails with Validation failed and a character count">
    "Panel message uses N characters across its embeds" means all the text together is over Discord's limit of 6,000 for one message. Shorten it.
  </Accordion>

  <Accordion title="Saving says the panel message has nothing in it">
    Every box is empty. Give it at least a title or some text.
  </Accordion>

  <Accordion title="Saving fails after changing a dropdown option's text">
    In **Dropdown** mode the text box lets you type up to 100 characters, but only 80 can be saved. Shorten the **Label**.
  </Accordion>

  <Accordion title="The save bar shakes and nothing is posted">
    There are unsaved changes. Press **Save Changes** first, then **Send the Panel**.
  </Accordion>

  <Accordion title="A red message with a number, like [403] Forbidden">
    Discord refused the post, usually because Tickety cannot see or write in that channel. In Discord, let Tickety's role view the channel, send messages and embed links there, then press **Send the Panel** again.
  </Accordion>
</Accordions>