# Change how ticket channels are named (/tickets/channel-naming)







Every ticket channel gets a name when it opens. Each panel picks its own naming pattern. A new name only applies to tickets opened after you save.

<Steps>
  <Step>
    ### Open the panel [#open-the-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Ticket Panels**, then click the panel.

        <img alt="A panel on the Ticket Panels page" src="__img0" />
  </Step>

  <Step>
    ### Pick a name pattern [#pick-a-name-pattern]

    On the **General** tab, scroll to **Ticket Settings**. Under **Channel Name Generation**, pick one of the two free patterns:

    * `{panel.name}-{ticket.creator.username}`: the panel name and the member's username. This is the default.
    * `{panel.name}-{ticket.number}`: the panel name and the ticket number. The number counts tickets across your whole server, not per panel.

    The words in curly brackets are placeholders: Tickety swaps them for the real value when the ticket opens.

        <img alt="Channel Name Generation in Ticket Settings" src="__img1" />
  </Step>

  <Step>
    ### Or write your own 👑 [#or-write-your-own-]

    The third choice is a box to write your own pattern, up to 100 characters. Type `{` to pick from the placeholders you can use, such as `{ticket.creator.displayName}` or `{currentTime}`.
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page.
  </Step>
</Steps>

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Members see Channel Name Empty">
    Your own pattern came out empty for that member, for example only a placeholder with no value. Add plain text to the pattern, or pick a free one.
  </Accordion>

  <Accordion title="Open tickets kept their names">
    A channel is named once, when its ticket opens. Staff can rename a ticket with `/ticket rename`.
  </Accordion>
</Accordions>

<Callout type="info" emoji="👑">
  Features marked with a crown (👑) need a [Premium Subscription](https://tickety.top/premium).
</Callout>