# Stop one member from opening tickets (/tickets/block-member-tickets)









A blacklist entry stops one member from using part of Tickety. It does not change their roles in Discord, and it works straight away.

You need the **Manage Server** permission in Discord to open this page. The ticket admin role alone is not enough.

<Steps>
  <Step>
    ### Open Blacklists [#open-blacklists]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Server**, click **Blacklists**.

        <img alt="Blacklists in the sidebar" src="__img0" />
  </Step>

  <Step>
    ### Start a new entry [#start-a-new-entry]

    Press **Add Blacklist**. If the list is still empty, the button says **Add First Blacklist**. A form opens.

        <img alt="The Add Blacklist button" src="__img1" />
  </Step>

  <Step>
    ### Pick the member [#pick-the-member]

    Under **Member**, type at least two letters of their name and pick them from the list.
  </Step>

  <Step>
    ### Write the reason [#write-the-reason]

    Type why in **Reason**. It is required, up to 500 characters. The member sees it when they are refused.
  </Step>

  <Step>
    ### Pick Ticket as the type [#pick-ticket-as-the-type]

    Under **Type**, press **Ticket**. The form starts on **Global**, which blocks the member from all of Tickety, not only tickets. The other types are **Application**, **Giveaway** and **Poll**.
  </Step>

  <Step>
    ### Decide how long [#decide-how-long]

    Leave **Expiry Date** off to block them for good. Turn it on to pick a date and time when the block ends by itself.
  </Step>

  <Step>
    ### Add the entry [#add-the-entry]

    Press **Blacklist Member**. The entry shows up in the list, with **Never** under **Expires** when it has no end date.
  </Step>
</Steps>

When the member presses a ticket panel, they see **Blacklisted**: "You have been blacklisted from our ticket system due to" your reason, plus when it ends if you set a date.

<img alt="The Blacklisted reply in Discord" src="__img2" />

To lift a block early, press the bin on the member's row, then **Remove Blacklist**.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="This user is already blacklisted with that type in this server">
    The member already has an entry of that type. Look them up in the list.
  </Accordion>

  <Accordion title="Reason is required">
    Type a reason before pressing **Blacklist Member**.
  </Accordion>

  <Accordion title="Expiry date must be a valid future date">
    The date and time you picked has already passed. Pick one later.
  </Accordion>

  <Accordion title="The member can still open tickets">
    Check the entry's type is **Ticket** or **Global**, and that its expiry date has not passed. Staff can also still open a ticket for them, which the blacklist does not stop.
  </Accordion>
</Accordions>