# Close quiet tickets automatically (/tickets/autoclose)













Autoclose closes tickets where staff are waiting on the member. After a staff message goes unanswered for a while, Tickety posts a reminder in the ticket. If the member still does not reply, it closes the ticket. These settings apply to every panel.

The countdown starts at the first staff message the member has not answered. A ticket where staff have not written yet is never closed this way, and later staff messages do not restart the countdown.

<Steps>
  <Step>
    ### Open Autoclose Settings [#open-autoclose-settings]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Tickets**, click **Configuration**, then click **Autoclose Settings**.

        <img alt="Autoclose Settings on the Ticket Configuration page" src="__img0" />
  </Step>

  <Step>
    ### Pick what closes tickets [#pick-what-closes-tickets]

    Go to **Autoclose Behavior**.

        <img alt="Close Tickets on User Leave, Autoclose System and Only Autoclose Empty Tickets" src="__img1" />

    1. **Close Tickets on User Leave** closes a member's open tickets when they leave your server. It is on to start with, and free.
    2. Turn on **Autoclose System** 👑. This is the countdown itself.
    3. Turn on **Only Autoclose Empty Tickets** 👑 to leave any ticket alone once the member has written in it. Good for tickets that are opened and then forgotten.
  </Step>

  <Step>
    ### Set the timings 👑 [#set-the-timings-]

    Scroll to **Timings**.

        <img alt="Send Reminder Message After and Delay Between Reminder and Closure" src="__img2" />

    1. Set **Send Reminder Message After** in days, hours and minutes: how long a staff message may go unanswered before the reminder. It starts at 1 day.
    2. Set **Delay Between Reminder and Closure**: how long after the reminder the ticket closes if nobody answers. It starts at 6 hours.
  </Step>

  <Step>
    ### Change the reminder 👑 [#change-the-reminder-]

    Under **Reminder Embed**, edit the reminder message if you like. `{remainingTime}` shows when the ticket will close.

        <img alt="Reminder Embed" src="__img3" />

    In the ticket, the default reminder looks like this:

        <img alt="The Autoclose Reminder in a ticket" src="__img4" />
  </Step>

  <Step>
    ### Save [#save]

    Press **Save Changes** in the bar at the bottom of the page. New timings apply to countdowns that start after you save.
  </Step>
</Steps>

The reminder pings everyone in the ticket. Any reply from the member, or from someone added to the ticket, cancels the countdown. A ticket closed this way gets the reason "This ticket has been automatically closed due to inactivity."

Staff can control one ticket with `/ticket autoclose`: **Cancel** stops its countdown, **Trigger** starts one now, and **Toggle** turns autoclose off or on for that ticket.

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Tickets are never closed">
    Check these, most common first:

    * The server has no premium.
    * Either timing is set to 0.
    * Staff never wrote in the ticket, or only replied from the dashboard. Only a staff message sent in Discord starts the countdown.
    * The member replied, which cancels it.
    * A close request is open on the ticket.
    * **Only Autoclose Empty Tickets** is on and the member already wrote.
    * Someone turned autoclose off for that ticket with `/ticket autoclose`.
    * Tickety could not post the reminder, which stops that ticket's countdown.
  </Accordion>

  <Accordion title="Saving fails with Validation failed">
    Each timing can be at most one year. Lower it and save again.
  </Accordion>

  <Accordion title="Setting up autoclose for a ticket requires a premium subscription">
    `/ticket autoclose` is premium, like the rest of autoclose. **Close Tickets on User Leave** is the only free part.
  </Accordion>

  <Accordion title="The autoclose feature is disabled for this server">
    Turn on **Autoclose System** before using `/ticket autoclose`.
  </Accordion>

  <Accordion title="A ticket did not close when the member left">
    Only tickets that member opened are closed, not tickets they were added to.
  </Accordion>
</Accordions>

<Callout type="info" emoji="👑">
  Features marked with a crown (👑) need a [Premium Subscription](https://tickety.top/premium).
</Callout>