# Create a FAQ panel (/server/faq-panel)















A FAQ panel is a message with a menu of questions. A member picks one and gets your answer in a message only they can see. Good answers mean fewer tickets.

<Steps>
  <Step>
    ### Start a new FAQ panel [#start-a-new-faq-panel]

    Open your [dashboard](https://tickety.top/dashboard) and pick your server. In the sidebar, under **Server**, click **FAQs**, then press **Create New FAQ Panel**.

        <img alt="Create New FAQ Panel on the FAQ Panels page" src="__img0" />
  </Step>

  <Step>
    ### Name the panel [#name-the-panel]

        <img alt="Panel Name and Search Placeholder" src="__img1" />

    1. Under **Panel Settings**, type a name in **Panel Name**, like Server FAQ. Up to 80 characters. Members do not see it.
    2. **Search Placeholder** 👑 is the grey text in the menu before a member picks.
  </Step>

  <Step>
    ### Write the panel message [#write-the-panel-message]

    Under **Panel Message**, change the message shown above the menu. It starts with a welcome and tells members how to use the menu.

        <img alt="Panel Message" src="__img2" />
  </Step>

  <Step>
    ### Add a question [#add-a-question]

    Under **Questions**, press **Create a Question**. A panel holds up to 25.

        <img alt="Create a Question under Questions" src="__img3" />
  </Step>

  <Step>
    ### Write the question and its answer [#write-the-question-and-its-answer]

    Type the question in **Question**, up to 100 characters, like "How do I get a role?". Pick an **Emoji** if you like. Then write the answer in the message editor below it. Add as many questions as you need the same way.
  </Step>

  <Step>
    ### Add a button to an answer [#add-a-button-to-an-answer]

    Under **Buttons**, press **Add Button** to put a button under the answer. Pick what it **Opens**: **A link**, **A ticket** or **An application**.
  </Step>

  <Step>
    ### Publish [#publish]

        <img alt="The channel picker and Publish at the top of the page" src="__img4" />

    1. Open &#x2A;*Select a channel...** and pick where members should see the panel.
    2. Press **Publish**. Tickety saves the panel and posts it. **Create**, next to it, saves without posting.
  </Step>
</Steps>

In Discord, a member picks a question from the menu and gets the answer as a reply only they can see:

<img alt="A FAQ panel and the answer to one question in Discord" src="__img5" />

Changing an answer later updates it for everyone straight away. Adding or renaming questions changes the menu, which is part of the posted message, so press **Send the Panel** again and delete the old message.

To show your FAQ next to a ticket button, see [Add a FAQ button to a ticket panel](/tickets/faq-button-on-panel).

## It did not work? [#it-did-not-work]

<Accordions>
  <Accordion title="Publish says a question needs a label and an answer">
    Every question needs text in **Question** and an answer. Fill both in, or delete the unfinished question.
  </Accordion>

  <Accordion title="You have reached the maximum limit of FAQ panels">
    The server has as many FAQ panels as it can hold. Delete one you no longer use.
  </Accordion>

  <Accordion title="A red message with a number, like [403] Forbidden">
    Tickety cannot post in that channel. Give its role View Channel, Send Messages and Embed Links there.
  </Accordion>

  <Accordion title="Members see FAQ Panel Missing">
    The panel behind that message was deleted. Delete the old message.
  </Accordion>

  <Accordion title="A new question is missing from the menu">
    The menu was posted before you added it. Send the panel again.
  </Accordion>
</Accordions>

<Callout type="info" emoji="👑">
  Features marked with a crown (👑) need a [Premium Subscription](https://tickety.top/premium).
</Callout>