# Analytics (/server/analytics)
Analytics is a report, not a settings page. Nothing you press here changes how the bot behaves, so it is safe to hand to anyone you trust with the dashboard.
### Access the Web Dashboard [#access-the-web-dashboard]
Open your Tickety [Dashboard](https://tickety.top/dashboard). Log in using your Discord Account.
### Navigate to Analytics [#navigate-to-analytics]
1. Once logged in, find the **Tickety** section in the sidebar.
2. Select **Analytics**.
## The six tabs [#the-six-tabs]
| Tab | What it covers |
| ---------------- | ----------------------------------------------------------------------------------------- |
| **Tickets** | How many tickets you open, claim and close, how fast you reply, and who is doing the work |
| **Applications** | Submissions, decisions, review time and where applicants came from |
| **Verification** | Passes, failures and the pass rate |
| **Giveaways** | Giveaways run, entries and average winners |
| **Welcomer** | Joins, leaves, and whether your welcome messages arrived |
| **AI** 👑 | What the AI ticket features did for you |
A tab loads the first time you open it, so the first look at a tab takes a moment. Switching to another server puts you back on **Tickets**.
Numbers can lag reality by a few minutes. That is normal, and a refresh a little later catches up.
## Picking a period [#picking-a-period]
Every tab has a **Period** switch offering `7d`, `14d` and `30d`, described on the page as "Updates the snapshot and charts below".
* The strip of totals and every chart under it follow the period.
* The four large tiles at the very top are all time. They never move.
* 30 days is the longest window, because the day by day numbers only go back that far.
On **Tickets** and **Applications**, once you have more than one panel, an **All panels** picker sits next to the switch. Pick one or more panels and the whole tab counts only those, all time tiles included, so a verification panel's review time no longer mixes with a staff application's. With a filter on, **Top close reasons** counts the period's closes on those panels.
Each tab remembers its own period while you are on the page.
## The Tickets tab [#the-tickets-tab]
The four all time tiles are **All-time Created**, **All-time Closed**, **All-time Claimed** and **Average Rating**.
The totals strip under the period switch covers the window you picked:
| Total | What it means |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **Opened** | Tickets opened in this window |
| **Claimed** | How many of those opened tickets were claimed, so it is always a share of Opened |
| **Closed** | Tickets closed in this window |
| **Avg Response** | How long your team took to send the first staff reply |
| **Messages / Day** | Messages sent inside tickets, per day |
| **Expected Avg Response** | What a typical reply time looks like for your team at this point in the week. It reads `No data` until there is enough history |
Two charts sit below:
* **Ticket Flow** plots Opened, Claimed and Closed by day.
* **Response & Activity** plots average response time against message volume, with response time on the left axis and messages on the right.
## Most Active Staff [#most-active-staff]
The Tickets tab ends with your five busiest staff members, labelled on the page as "Closes in the selected period, excluding self-closed tickets". Each row shows **Closes**, **Avg Reply** and **Messages**.
Three rules decide who appears:
* Closing your own ticket never counts for you.
* A ticket closed by AI auto resolution is not credited to anyone.
* Message and reply figures come from staff replies, so a member who only opens tickets never shows up.
When nobody qualifies, the list reads `No eligible staff closes in this period`.
## The other tabs [#the-other-tabs]
### Applications [#applications]
All time tiles: **All-time Submissions**, **All-time Accepted**, **All-time Denied**, **Acceptance Rate**.
Period totals: **Started**, **Submitted**, **Accepted**, **Denied**, **Avg Review Time**, **Avg Time to Finish**.
Charts: **Application Flow**, **Review Decisions**, **Panels**, **Where applications come from** and **Completion**.
### Verification [#verification]
All time tiles: **All-time Verifications**, **All-time Passed**, **All-time Failed**, **Pass Rate**.
Period totals: **Passed**, **Failed**, **Pass Rate**.
Under those sits **Web Security** 👑, a breakdown of what the security checks decided and why. The pass and fail numbers above it are free.
This feature requires a [Premium Subscription](https://tickety.top/premium).
### Giveaways [#giveaways]
All time tiles: **All-time Giveaways**, **Running Now**, **Finished**, **Participants**.
Period totals: **Created**, **Ended**, **Entries**, **Avg Entries**, **Avg Winners**.
Charts: **Giveaway Flow**, **Participation** and **Biggest Giveaways**.
### Welcomer [#welcomer]
All time tiles: **All-time Joins**, **All-time Leaves**, **Welcomes Sent**, **Cards Rendered**.
Period totals: **Joined**, **Left**, **Net Growth**, **Welcomes Delivered**, **DM Delivery**, **Milestones**.
Charts: **Member Flow**, **Welcome Delivery**, **Delivery Health** and **On Join**.
Until you switch the welcomer on, the tab says so and records nothing.
### AI 👑 [#ai-]
Tiles: **Accepted Resolutions**, **FAQ Deflections**, **Duplicate Detections** and **Wrong Channel Redirects**.
Period totals: **AI Share**, **Human Share**, **Daily Average** and **Peak Day**.
The tab stays blurred behind a card reading "These analytics require the AI addon" until you have Premium with the AI addon.
This feature requires a [Premium Subscription](https://tickety.top/premium).
## When a chart is empty [#when-a-chart-is-empty]
`No data to display yet` means nothing happened in that window. Nothing is broken. Widen the period or come back after a busier week.
## Staff rankings with `/leaderboard` [#staff-rankings-with-leaderboard]
`/leaderboard` ranks your staff in Discord, so you do not need the dashboard open.
* **metric**: `Tickets Handled` (the default), `Messages Sent`, `Fastest Response Time` or `Highest Rated`.
* **timerange**: The suggestions are `Last 24 hours`, `Last 7 days`, `Last 30 days`, `Last 3 months`, `Last 6 months` and `Last year`. You can also type your own, such as `7d`, `1mo` or `1y`. Leave it empty for all time.
Only you see the reply. It shows ten people per page with **Previous** and **Next** buttons, medals on the top three, and each person's other figures in small text under their line. Someone with no data for the metric you picked is left out rather than listed as a zero. When nobody qualifies the reply reads `No staff data for this period yet.`
The same three rules from **Most Active Staff** apply: no credit for closing your own ticket, no credit for a ticket AI resolved, and only staff replies count as messages.
`/leaderboard` needs Discord's **Manage Server** permission, or a role you switched on for it under [Command Permissions](/server/command-permissions). The Admin Role on its own is not enough for this one.
`/leaderboard` itself is free. One part of it is not:
* **Looking back further than 7 days** 👑: Free servers are capped at the last seven days. Ask for longer and Tickety uses seven days anyway and prints `Free servers can only view up to the last 7 days. Upgrade to premium for full history.` under the list. Premium servers can pick any range, including all time.
This feature requires a [Premium Subscription](https://tickety.top/premium).
## One member's record with `/history` [#one-members-record-with-history]
`/history` answers everything one member has done with your tickets and applications.
* **user**: Whose history to view. Leave it empty for your own.
* **timerange**: The same suggestions as `/leaderboard`, or type your own. Defaults to all time.
Who can run it, in three cases:
* **Manage Server** or the Admin Role sees every panel.
* A member who holds a support role on some ticket panels sees only those panels, and a member who holds the review role on some application panels sees only those.
* Anyone else gets a missing permissions error.
The reply is private. It opens with headline figures, then a dropdown to pick a category when you can see both, then a dropdown to open any single ticket or application. A record shows the panel, the status, the ID, who created it, how it was closed or reviewed, and the form answers.
A **Staff Mode** button flips the page. Off, it shows **Tickets Created** and **Applications Submitted**. On, it shows **Tickets Handled**, **Applications Handled**, **Average Rating** with a **Rating Breakdown**, and **Average Response Time**.
An activity card image arrives a moment after the message, showing which days and hours that person is active. `/history` is free, and so is the card. Its depth is where premium shows up:
| | Free | Premium |
| ---------------------------- | ------------- | ------------- |
| Activity card window | up to 30 days | up to 90 days |
| Response time trend line | no | yes |
| Rating breakdown on the card | no | yes |
On the free plan Tickety prints the same note itself under the card.
This feature requires a [Premium Subscription](https://tickety.top/premium).
## Member profiles with `/profile` [#member-profiles-with-profile]
Anyone can run `/profile`, and the reply is public.
* **user**: Whose profile to show. Leave it empty for your own.
The card lists **Username**, **User ID**, **Account Created**, **Joined Server** and **Roles**. Only the first five roles are named, then a bold count for the rest.
Two buttons sit under it:
* **View Statistics** opens a private message with **Ticket Statistics**, **Application Statistics**, **Giveaway Statistics** and **Verification Statistics**.
* **View Avatar** gives png, jpg, webp and gif links.
The numbers behind **View Statistics** are that person's lifetime totals with Tickety across every server they use it in, not counts for your server. Use `/history` when you want your server's own figures.
Turn on **Disable Stats Fields** under [Settings](/general/server-branding) to grey the **View Statistics** button out. Pressing it on an older message answers `Statistics Disabled`.
## Where to go next [#where-to-go-next]
* [Status Board](/tickets/status-board): a live board of open tickets and per panel queues that Tickety keeps up to date in a channel.
* [Ticket Ratings](/tickets/rating-system): where the **Average Rating** tile and the `Highest Rated` metric get their stars.
* [Ticket Management](/tickets/logs): open a single ticket, read its transcript or join it from the dashboard.
* [Command Permissions](/server/command-permissions): decide which roles can run `/leaderboard` and `/history`.
* [Settings](/general/server-branding): the admin role, log channel and the **Disable Stats Fields** switch.