# Available Commands (/reference/commands)
Type `/` in any channel and Discord lists the commands Tickety has added to your server. Almost every command only works inside a server, because it acts on that server's tickets, panels or settings, and a handful also work in a direct message with Tickety. You decide which roles may run each command, and which channels they may run it in, from [Command Permissions](/server/command-permissions).
`/reminder`, `/ticket resolve`, `/ticket inactivity`, `/request ticket` and `/request application` are rolling out. If you do not see them in your server yet, they are on the way.
## Who can run a command [#who-can-run-a-command]
Three things decide it, and Tickety checks all three:
* **The Tickety admin role**: Set it with `/adminrole` or in your server settings. Anyone holding it can run the staff commands, see every ticket and review applications.
* **Panel roles**: A support role on a ticket panel unlocks the `/ticket` commands on that panel's tickets. A review role on an application panel unlocks the `/application` commands for that panel.
* **Discord permissions**: The usual fallback. Manage Server for setup commands, Manage Channels for ticket and giveaway commands, Manage Messages for `/purge`.
Server administrators and the server owner can always run everything, the same way Discord behaves. To hand a command to a role that does not have the usual Discord permission, or to take one away, use **Command Permissions**.
The same rules decide what a command suggests while you type. Applications, giveaways, ticket panels, past close reasons and the polls in `/poll end` and `/poll delete` only show in the list to members who may run that command. A reviewer only sees the applications of the panels they review. Everyone else gets no suggestions.
## Tickets [#tickets]
Most `/ticket` commands are run inside the ticket channel itself.
| Command | Options | What it does |
| ------------------------------ | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/new` | None | Opens a private list of the ticket panels you can open a ticket on. Works while **Ticket Command Enabled** is on. |
| `/ticket claim` | None | Marks the ticket as yours, so the rest of your team knows you are handling it. |
| `/ticket unclaim` | None | Gives the ticket back to the team. |
| `/ticket close` | `reason` (optional) | Closes the ticket. You confirm first, and the reason box suggests reasons your server has used before. Up to 200 characters. |
| `/ticket requestclose` | `reason` (optional), `timeout` (optional) | Asks the member who opened the ticket to confirm the close. With a `timeout` set, the ticket closes on its own when it runs out. Either side can cancel. |
| `/ticket add` | `target` (required) | Adds a member or a whole role to the ticket. |
| `/ticket remove` | `target` (required) | Removes a member or a role from the ticket. |
| `/ticket info` | None | Shows the panel, the ticket ID, who opened it, when, and who claimed it. |
| `/ticket priority` | `priority` (required) | Sets the ticket to `High`, `Medium` or `Low`. |
| `/ticket rename` | `name` (required) | Renames the ticket channel, up to 100 characters. |
| `/ticket move` | `category` (required) | Moves the ticket into a different Discord category. Not available on tickets that are threads. |
| `/ticket transfer` | `panel` (required), `move` (optional) | Hands the ticket to a different panel, including that panel's support roles. `move` also moves the channel into the new panel's category and defaults to yes. |
| `/ticket notes` | None | Opens a private **Notes** thread on the ticket where staff can talk without the member reading along. |
| `/ticket transcript` | None | Saves a transcript of the ticket so far and gives you the link. Once every 15 minutes per ticket. |
| `/ticket autoclose` 👑 | `action` (required) | `Cancel` stops a running autoclose timer, `Trigger` starts one now, `Toggle` turns autoclose on or off for this one ticket. |
| `/ticket inactivity` 👑 | None | Turns the staff inactivity reminders for this ticket on or off. |
| `/ticket resolve` 👑 | None | Reads back through the ticket and gives you what you need to act on it, with buttons to reply, post an update, claim, set a priority, ask to close or close. |
| `/request ticket` | `user` (required), `panel` (required), `reason` (optional) | Sends a member a direct message asking them to open a ticket, with a button on the panel you chose. |
| `/force ticket` | `user` (required), `reason` (optional) | Opens a ticket on someone's behalf, so you can pull a conversation into a proper ticket. |
| `/statusboard` | `channel` (optional) | Posts a live ticket status board that keeps itself up to date. Defaults to the channel you run it in. |
| **Create Ticket From Message** | None | Right click a message, open **Apps**, and turn that message into a ticket for whoever sent it. You pick the panel afterwards. |
**Create Ticket From Message** is a right click command, not a slash command, so it never appears when you type `/`.
Tickets in thread mode cannot be moved or transferred, and cannot take a notes thread.
## Applications [#applications]
| Command | Options | What it does |
| ---------------------------- | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/apply` | None | Opens a private list of the application panels you can apply for. Works while **Command Enabled** is on for the application command. |
| `/application accept` | `application` (required), `reason` (optional) | Accepts a submitted application. |
| `/application deny` | `application` (required), `reason` (optional) | Denies a submitted application. |
| `/application info` | `application` (required), `status` | Shows an application in full, including the answers that were submitted. `status` picks which applications are suggested: pending by default, or accepted, denied or all. |
| `/application inactivity` 👑 | `application` (required) | Turns the unreviewed application reminders for one application on or off. Only applications still waiting on a reviewer are listed. |
| `/request application` | `user` (required), `panel` (required), `reason` (optional) | Sends a member a direct message asking them to apply, with a button on the panel you chose. |
The `application` option searches by panel name, applicant name or applicant ID. An application that has already been reviewed cannot be accepted or denied again.
## Verification [#verification]
| Command | Options | What it does |
| ------------------------ | ----------------- | --------------------------------------------------------------------------------------------------- |
| `/sendverificationpanel` | None | Posts your verification panel into the current channel. Only works while verification is turned on. |
| `/force verify` | `user` (required) | Marks a member as verified without them going through verification. |
| `/force unverify` | `user` (required) | Takes verification away from a member. |
Both `/force` commands are written to your verification log channel.
## Giveaways [#giveaways]
| Command | Options | What it does |
| ------------------ | --------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/giveaway create` | `prize` (required), `winners` (required), `duration` (required), `channel` (optional), `description` (optional) | Opens a private builder filled in with what you typed, so you can set entry rules before you publish. Nothing is posted until you press **Publish**. |
| `/giveaway edit` | `giveaway` (required) | Reopens the builder on a running giveaway so you can change it and save. |
| `/giveaway end` | `giveaway` (required) | Ends a running giveaway now and draws the winners. |
| `/giveaway reroll` | `giveaway` (required) | Draws replacement winners for a giveaway that has already ended. |
| `/giveaway delete` | `giveaway` (required) | Deletes a giveaway that is still running. |
| `/giveaway info` | `giveaway` (required) | Shows the details of any giveaway, running or ended. |
| `/giveaway list` | None | Lists every giveaway currently running in your server. |
`prize` takes up to 256 characters, `description` up to 2048, and `winners` is 1 to 99. The `giveaway` option lists your giveaways and also accepts a giveaway ID.
## Members [#members]
| Command | Options | What it does |
| -------------- | ------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/profile` | `user` (optional) | Shows a member's account details, roles and Tickety statistics. Leave `user` empty to see your own. |
| `/history` | `user` (optional), `timerange` (optional) | Shows a member's ticket and application history in your server. **Staff Mode** adds handled tickets, ratings and response times. |
| `/leaderboard` | `metric` (optional), `timerange` (optional) | Ranks your staff by support work. `metric` is `Tickets Handled`, `Messages Sent`, `Fastest Response Time` or `Highest Rated`. Needs Manage Server. |
| `/reminder` | `message` (optional), `time` (optional) | Sets a personal reminder that arrives in your direct messages, and lists the ones you already have. |
| `/help` | `command` (optional) | Opens the help centre. Type a command name to look that one up. |
| `/dashboard` | None | Gives you a button that opens the web dashboard. |
| `/invite` | None | Gives you the button to add Tickety to another server. |
| `/support` | None | Gives you the button to join Tickety's support server. |
| `/vote` | None | Gives you the two vote buttons for Tickety. |
| `/botinfo` | None | Shows Tickety's own numbers: servers, members, uptime and lifetime totals. |
| `/serverinfo` | None | Shows your server's details and its Tickety statistics. |
`/reminder`, `/help`, `/dashboard`, `/invite`, `/support` and `/vote` also work in a direct message with Tickety.
On a free server `/leaderboard` covers the last 7 days and says so on the result, and the activity card in `/history` covers up to 30 days.
## Moderation [#moderation]
| Command | Options | What it does |
| -------------- | ------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/blacklist` | `user` (required), `category` (optional), `reason` (optional), `duration` (optional) | Stops a member from using Tickety, either everywhere or in one area. `category` is `Global`, `Tickets`, `Applications` or `Giveaways`. Leave `duration` empty to blacklist permanently. |
| `/unblacklist` | `user` (required), `category` (optional) | Lifts a blacklist. Leave `category` empty to lift whatever they have. |
| `/purge` | `amount` (required) | Deletes 1 to 100 recent messages in the channel you run it in. Discord refuses to bulk delete anything older than two weeks, so older messages are skipped. |
The `reason` on `/blacklist` takes up to 80 characters, and every blacklist change is written to your log channel.
## Setup and Admin [#setup-and-admin]
| Command | Options | What it does |
| ----------------------- | --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `/quicksetup` | None | Walks you through the shortest possible setup: an admin role, a log channel and a channel for your first ticket panel. Only works on a server that has not been set up yet. |
| `/adminrole` | `role` (required) | Picks the role that counts as Tickety's admin role. `@everyone` cannot be used. |
| `/logchannel` | `type` (required), `channel` (optional) | Chooses where Tickety writes its logs. `type` is `All (General, Verifications, Giveaways)`, `General`, `Verifications` or `Giveaways`. |
| `/language` | `language` (required) | Changes the language Tickety speaks in your server. 16 languages are available. |
| `/configurator` | None | Opens a settings menu inside Discord, so you can change most of your setup without leaving the server. |
| `/sendticketpanel` | None | Posts one of your ticket panels into the current channel. |
| `/sendapplicationpanel` | None | Posts one of your application panels into the current channel. |
| `/sendfaqpanel` | None | Posts one of your FAQ panels into the current channel. |
| `/debug` | None | Runs a health check on your server and hands you a diagnostics ID you can give to support. |
| `/reset` | `target` (required) | Wipes a chosen slice of your Tickety data. Only the server owner can run it. |
Leaving `channel` empty on `/logchannel` for `Verifications` or `Giveaways` makes those logs follow the general channel, so moving the general channel later moves them too. Ticket and application panels keep their own log channel, set per panel.
`/reset` targets are `All Data`, `All Settings (eg. Settings, Panels, ...)`, `Ticket Logs`, `Application Logs`, `Giveaway Logs` and `Verification Logs`. You confirm first, and the wipe cannot be undone.
Tickety needs View Channel, Send Messages and Embed Links in the channel you post a panel into. `/statusboard` also needs Read Message History, because it keeps editing its own message.
## Options you will see a lot [#options-you-will-see-a-lot]
* **Duration options**: `duration` on `/blacklist` and `/giveaway create`, and `timeout` on `/ticket requestclose`, suggest common values and also accept anything you type, like `2w` or `36h`.
* **Time range options**: `timerange` on `/history` and `/leaderboard` suggests `Last 24 hours` through `Last year`, and also accepts free text like `6w`.
* **Search options**: `application`, `panel` and `giveaway` list what your server actually has as you type, so you do not need to remember an ID.
* **Reason options**: Reasons are shown to your staff in the logs, and on close they are shown to the member as well.
## Renamed and removed commands [#renamed-and-removed-commands]
| Old command | Use this instead |
| ------------------------------------------------------------------------------- | ----------------------------------------------- |
| `/userinfo` | `/profile` |
| `/userhistory` | `/history` |
| `/staffhistory` | `/history` in **Staff Mode**, or `/leaderboard` |
| `/sendpanel` | `/sendticketpanel` |
| `/sendapplication` | `/sendapplicationpanel` |
| `/applicationaccept` | `/application accept` |
| `/applicationdeny` | `/application deny` |
| `/vote link`, `/vote redeem`, `/vote rewards`, `/vote transfer`, `/vote unlink` | `/vote`, now a single command |
| `/claimreward` | Removed |
## Where to go next [#where-to-go-next]
* [Command Permissions](/server/command-permissions): allow or deny each command per role, per member and per channel.
* [New Ticket Command](/tickets/ticket-commands): the settings behind `/new`, including the panels members can pick.
* [Application Command](/reference/commands): the same settings for `/apply`.
* [Ticket Request Command](/tickets/ticket-commands): what your staff can send with `/request ticket`.
* [Blacklists](/tickets/block-member-tickets): what a blacklist blocks, and how to manage them from the dashboard.
* [Free and Premium limits](/premium/limits): every cap on this page in one table.
## Commands that need Premium 👑 [#commands-that-need-premium-]
`/ticket autoclose`, `/ticket inactivity` and `/application inactivity` answer with a notice on a free server. So does `/ticket resolve`, which additionally needs the AI addon and available [AI credits](/premium/aicredits).
This feature requires a [Premium Subscription](https://tickety.top/premium).