# Managing your subscription (/premium/billing)



Everything about a subscription is handled on one dashboard page. There is no slash command for billing.

<Steps>
  <Step>
    ### Access the Web Dashboard [#access-the-web-dashboard]

    Open your Tickety [Dashboard](https://tickety.top/dashboard). Log in using your Discord Account.
  </Step>

  <Step>
    ### Navigate to Premium & AI [#navigate-to-premium--ai]

    Pick the server the subscription is on, then click **Premium & AI** in the sidebar.
  </Step>
</Steps>

## What the page shows [#what-the-page-shows]

| Section                            | What it is for                                                                         |
| ---------------------------------- | -------------------------------------------------------------------------------------- |
| The subscription card at the top   | The plan name, a status chip and the renewal date, plus the **Manage billing** button  |
| **Addons**                         | The **Custom Bot** and **AI Addon** cards, each marked `Active` or `Not active`        |
| **AI Credits**                     | Your balance and the credit pack checkout, covered on [AI Credits](/premium/aicredits) |
| **Move premium to another server** | Sends this server's subscription somewhere else                                        |
| **Move premium here**              | Brings one of your subscriptions onto this server                                      |
| **Frequently Asked Questions**     | The same answers, written for the state your server is in                              |

The status chip reads `Active` while everything is normal, `Trial` during a trial, `Payment issue` after a failed payment, `Paused` while the subscription is paused, and `Lifetime` on a lifetime plan.

## Manage billing [#manage-billing]

**Manage billing** opens the billing portal. It handles:

* Switching between the **Monthly Plan** and the **Yearly Plan**.
* Adding or removing the **Custom Bot** and **AI Addon** add-ons.
* Updating your payment method.
* Downloading invoices and receipts.
* Cancelling.

Upgrades are charged right away, with credit for the time you already paid. Downgrades apply immediately and the difference is credited against your next bill.

<Callout type="warn">
  The button only appears for the person who bought the subscription. The portal opens that person's own purchases, so a different server admin cannot open it, even with full dashboard access. If someone else paid, they have to make the change.
</Callout>

Changes are locked while a payment has failed, while the subscription is paused, and while another change is already scheduled. The page says which of those applies underneath the subscription card.

## Adding or removing an add-on [#adding-or-removing-an-add-on]

Before you buy a plan, you pick add-ons on the same page and they go into the same checkout. After you have a plan, you add or remove them in the billing portal.

An add-on can only be bought at the interval of the plan it sits on, so a yearly plan takes yearly add-ons. Add-ons are never sold on their own.

## Moving premium to another server [#moving-premium-to-another-server]

A subscription covers one server, and you can move it yourself in either direction.

* On the server that has premium, pick the destination under **Destination server** and press **Move premium**.
* On the server you want it on, find the subscription in **Move premium here** and press **Move here**. The card names the server it is on now and how many moves are left.

Both routes ask you to confirm, then move premium and its add-ons immediately. The old server drops to free at that moment.

| Rule              | Detail                                                       |
| ----------------- | ------------------------------------------------------------ |
| How often         | 2 moves per calendar month, per subscription                 |
| When it resets    | on the 1st                                                   |
| Who can do it     | only the person who bought the subscription                  |
| What moves        | premium and its add-ons                                      |
| What stays behind | AI credits, always. Every server keeps the credits it bought |

<Accordions>
  <Accordion title="The destination server is not in the list">
    Tickety has to be in that server and you need dashboard access to it. Servers that already have premium are left out on purpose.
  </Accordion>

  <Accordion title="No moves left this month">
    A subscription moves at most twice per calendar month. The counter resets on the 1st.
  </Accordion>

  <Accordion title="The move sections are not there at all">
    **Move premium to another server** only appears for the buyer, on the server that holds the subscription, and only while it can still be moved. **Move premium here** only appears if you own a movable subscription on another server.
  </Accordion>

  <Accordion title="Tickety says the subscription needs a look from support">
    Some older or manually granted subscriptions cannot be moved from the dashboard. Open a ticket in the [support server](https://discord.gg/tickety-support-804846334346526752) and the team will move it for you.
  </Accordion>
</Accordions>

## When a payment fails [#when-a-payment-fails]

The subscription switches to `Payment issue` and premium stays active while the payment is retried, so nothing stops working straight away. Update your payment method in the billing portal before the retries run out. Plan and add-on changes stay locked until the payment succeeds.

## Cancelling [#cancelling]

Cancel in the billing portal, from **Manage billing**.

* Premium stays active until the end of the period you already paid for.
* The server then returns to the free tier. Your configuration is kept, see [what changes when premium ends](/premium/limits#if-premium-ends).
* Removing Tickety from your server does not cancel a subscription, and neither does `/reset`. Cancel in the portal.

## Invoices [#invoices]

Invoices and receipts are in the billing portal, under the same **Manage billing** button. They are issued to the person who bought the subscription.

## Lifetime and legacy plans [#lifetime-and-legacy-plans]

Some servers hold plans that predate the current checkout, and their page looks slightly different:

* **Lifetime Premium** stays active on that server forever. The plan cannot be changed and add-ons cannot be added to it. AI credit packs are still available.
* Subscriptions bought before the current checkout open an older billing portal instead. It asks for the email address the subscription was bought with. Payment details, invoices and cancelling work there. Plan switches and add-on changes do not, and the add-on cards read `Not available on this server's plan`.

## Where to go next [#where-to-go-next]

* [What is Tickety Premium?](/premium): what a subscription includes and how to buy one.
* [Free and Premium limits](/premium/limits): what changes on the day premium ends.
* [AI Credits](/premium/aicredits): buying credits, with or without a subscription.