# AI Credits (/premium/aicredits)



AI credits are the balance Tickety spends when one of its AI features runs. Every server has a credit balance, premium or not, and every server can top it up.

Credits and the **AI Addon** are two different things. Credits pay for the work. The add-on unlocks the three AI features that are gated behind Premium, and hands the server 5,000 credits every month on top.

<Steps>
  <Step>
    ### Access the Web Dashboard [#access-the-web-dashboard]

    Open your Tickety [Dashboard](https://tickety.top/dashboard). Log in using your Discord Account.
  </Step>

  <Step>
    ### Navigate to Premium & AI [#navigate-to-premium--ai]

    Pick your server, click **Premium & AI** in the sidebar, then scroll to **AI Credits**.
  </Step>
</Steps>

## Your balance [#your-balance]

The **AI Credits** section shows four tiles:

* **Total left**: everything you can still spend right now.
* **Monthly left**: what remains of this month's included credits.
* **Purchased left**: what remains of the packs you bought.
* **Next reset**: the day the monthly credits refill. It reads `No addon` until the AI Addon is active.

The two pools behave differently:

|                           | Monthly credits                                 | Purchased credits                            |
| ------------------------- | ----------------------------------------------- | -------------------------------------------- |
| Where they come from      | the AI Addon 👑                                 | one-time packs, any server                   |
| How many                  | 5,000 every month                               | whatever you buy                             |
| Do they expire            | yes, they reset each cycle and do not roll over | no, purchased credits never expire           |
| Do they move with premium | yes, the add-on follows the subscription        | no, they stay on the server that bought them |

## Buying credits [#buying-credits]

Any server can buy credits. You do not need Premium, and you do not need the AI Addon.

* Use the stepper next to **Purchase credits**, or click the amount and type it. Typed amounts are rounded to the nearest 1,000.
* Credits are sold per 1,000. The smallest purchase is 5,000 credits and the largest single purchase is 200,000.
* The button shows the total for the amount you picked, in your own currency. The exact figure is confirmed at checkout.
* One-time credit purchases accept credit card, PayPal, Apple Pay and Google Pay, plus iDEAL, Bancontact, BLIK and MB WAY.

Your balance updates on the page as soon as the purchase goes through.

## What spends credits [#what-spends-credits]

Anything in Tickety that reads what a member wrote and decides something from it spends credits when it runs:

| Feature                                                      | Where you turn it on                                     | Needs                                  |
| ------------------------------------------------------------ | -------------------------------------------------------- | -------------------------------------- |
| FAQ Deflection                                               | a ticket panel's **AI** tab                              | credits                                |
| Automatic Ticket Priority                                    | a ticket panel's **AI** tab                              | credits                                |
| Wrong Panel Suggestion                                       | a ticket panel's **AI** tab                              | credits                                |
| AI Summary of a closed ticket                                | **Ticket Management**, on a closed ticket                | credits                                |
| Reading text in images, the **OCR Trigger Detection** option | an automation's trigger                                  | credits                                |
| Wrong Channel Detection 👑                                   | **Tickets** > **Configuration** > **AI Ticket Features** | Premium and the AI Addon, plus credits |
| Duplicate Question Detection 👑                              | **Tickets** > **Configuration** > **AI Ticket Features** | Premium and the AI Addon, plus credits |
| Auto Resolution Detection 👑                                 | **Tickets** > **Configuration** > **AI Ticket Features** | Premium and the AI Addon, plus credits |

Turning a feature on does not spend anything by itself. Credits only go when the feature actually runs, so a panel with FAQ deflection on costs nothing until someone opens a ticket through it.

## The AI Addon 👑 [#the-ai-addon-]

The **AI Addon** is bought on **Premium & AI** under **Addons**, on top of a premium plan. It cannot be bought on its own. It gives the server two things:

* **Wrong Channel Detection**, **Duplicate Question Detection** and **Auto Resolution Detection** 👑, which are unavailable without it.
* **5,000 AI credits every month** 👑, which reset each billing cycle and do not roll over.

Removing the add-on stops those three features and stops the monthly credits. Credits you bought yourself are unaffected.

<Callout type="info" emoji="👑">
  This feature requires a [Premium Subscription](https://tickety.top/premium).
</Callout>

## Budgeting [#budgeting]

The 5,000 credits included with the AI Addon each month cover normal use for most servers. Buy a pack on top if you run a busy server, if you have several ticket panels with the AI tab switched on, or if your staff generate a summary on every closed ticket.

Because purchased credits never expire, a single larger pack is a safe way to keep a buffer behind the monthly allowance.

## When you run out [#when-you-run-out]

Nothing breaks. The AI step is skipped and the normal behaviour takes over:

* A ticket is created the ordinary way, with no FAQ answer, no panel suggestion and no automatic priority.
* **Generate Summary** on a closed ticket reports that there are no credits left.
* The detection features stop reacting until the balance is topped up or the monthly credits reset.

If a feature is doing nothing and you expected it to fire, check **Total left** first, then check the feature is enabled and that the member does not hold an ignored role. The full checklist is on [AI Ticket Features](/tickets/ticket-ai).

## Where to go next [#where-to-go-next]

* [AI Ticket Features](/tickets/ticket-ai): the settings the AI Addon unlocks, and the panel level features that only need credits.
* [What is Tickety Premium?](/premium): what a subscription and the AI Addon include.
* [Managing your subscription](/premium/billing): adding the AI Addon to a plan you already have.