# What is Tickety Premium? (/premium)



Premium is bought for one server at a time. It lifts the free limits on that server, turns on every feature marked with a crown in the dashboard, and takes Tickety's branding out of the messages your members see.

Two optional add-ons sit on top of a plan: the **Custom Bot** add-on and the **AI Addon**. Neither is sold on its own.

<Cards>
  <Card title="Free and Premium limits" href="/premium/limits" description="Every cap side by side, and what changes when premium ends." />

  <Card title="AI Credits" href="/premium/aicredits" description="What credits are, who can buy them, and what spends them." />

  <Card title="Managing your subscription" href="/premium/billing" description="Change plan, move premium to another server, invoices and cancelling." />

  <Card title="Setting up your Custom Bot" href="/custombot" description="Run Tickety under your own bot application, name and avatar." />
</Cards>

## What premium unlocks [#what-premium-unlocks]

The full list lives on the [limits page](/premium/limits). In plain terms, a premium server gets:

* **No panel ceiling**: unlimited ticket, application and FAQ panels instead of the free caps.
* **Deeper forms and automations**: more questions per form, every automation firing instead of the first ten, more buttons, options and arguments.
* **Ticket tools that are off on free**: autoclose, inactivity notifications, close requests, custom ticket channel names, transcript images and cooldowns longer than an hour.
* **The premium verification and giveaway options**: Discord captcha, click to pass, country and VPN blocking, vote entries, multipliers and winner DMs.
* **Your own branding**: custom embed footers and footer icons, uploaded images, custom server emojis on buttons, and no `Tickety | Tickety.top` line under your messages.
* **Longer history**: the full staff leaderboard instead of the last 7 days, and a 90 day activity card with response time trends and a rating breakdown.
* **Private support and a Premium role** in the Tickety support server for the person who bought the subscription.

## Plans [#plans]

Both plans unlock exactly the same features. Only the billing interval differs.

| Plan             | What it means                                       |
| ---------------- | --------------------------------------------------- |
| **Monthly Plan** | Billed every month, cancel at any time              |
| **Yearly Plan**  | Billed once a year, and works out cheaper per month |

Prices are shown in your own currency, and the exact total is confirmed at checkout, so this page does not quote figures. The current price, the per month equivalent for the yearly plan and the saving it gives you are all on the [Premium page](https://tickety.top/premium) and on **Premium & AI** in your dashboard.

One subscription covers one server. Every other server you want on premium needs its own subscription, and you can move a subscription between servers yourself. See [Managing your subscription](/premium/billing).

## Add-ons 👑 [#add-ons-]

Add-ons are extras on a premium plan. You pick them before you buy, or add them later in the billing portal.

* **Custom Bot** 👑: Tickety runs in your server under your own bot application, with your own name, avatar, status and activity. Required to use the **Personalizer** page. See [Setting up your Custom Bot](/custombot).
* **AI Addon** 👑: Unlocks the AI ticket features that need more than credits: wrong channel detection, duplicate question detection and auto resolution detection. It also includes 5,000 AI credits every month, which reset each cycle and do not roll over.

Each add-on shows `Active` or `Not active` on its card once you own a plan. Add-ons cannot be bought on their own, and they follow the subscription if you move premium to another server.

<Callout type="info" emoji="👑">
  This feature requires a [Premium Subscription](https://tickety.top/premium).
</Callout>

## AI credits [#ai-credits]

Credits pay for the AI features that are metered rather than gated. Every server can buy them, premium or not, and purchased credits never expire. The AI Addon adds 5,000 credits a month on top of anything you buy.

Full detail, including what spends credits and where to read your balance, is on the [AI Credits page](/premium/aicredits).

## Buying premium [#buying-premium]

<Steps>
  <Step>
    ### Access the Web Dashboard [#access-the-web-dashboard]

    Open your Tickety [Dashboard](https://tickety.top/dashboard). Log in using your Discord Account.
  </Step>

  <Step>
    ### Navigate to Premium & AI [#navigate-to-premium--ai]

    Pick the server you want on premium, then click **Premium & AI** in the sidebar.
  </Step>

  <Step>
    ### Pick your add-ons [#pick-your-add-ons]

    Under **Addons**, click **Custom Bot** or **AI Addon** to include them. A selected card shows `Selected`. You can skip this and add them later.
  </Step>

  <Step>
    ### Buy the plan [#buy-the-plan]

    Under **Choose your plan**, press **Buy Monthly Plan** or **Buy Yearly Plan** and finish the checkout. Anything you selected under **Addons** is added to the same checkout.
  </Step>

  <Step>
    ### Check it landed [#check-it-landed]

    The page switches to the subscription view with a status chip. Run `/serverinfo` in your server to see the same thing from Discord.
  </Step>
</Steps>

If the server already has a subscription, the checkout stops with a **Server already has premium** message instead. Only the member who bought that subscription can change or cancel it.

## Checking what a server has [#checking-what-a-server-has]

* `/serverinfo` - answers publicly with a **Premium Information** block showing the server's premium status and which add-ons are active.
* `/debug` - answers privately with the same block plus a diagnostics ID to give to support.
* `/reset` - resets Tickety's configuration in the server. It does not touch your subscription and it does not cancel anything.

## Frequently asked questions [#frequently-asked-questions]

<Accordions>
  <Accordion title="What payment methods can I use?">
    Credit card, PayPal, Apple Pay and Google Pay work for every purchase. One-time AI credit purchases can also be paid with iDEAL, Bancontact, BLIK and MB WAY.

    Prices are shown in your local currency and the exact total is confirmed at checkout.
  </Accordion>

  <Accordion title="Can I move my subscription to another server?">
    Yes, and you do it yourself. On the server that has premium, use **Move premium to another server**. On the server you want it on, use **Move premium here**. Premium and its add-ons leave the old server immediately.

    Each subscription can be moved 2 times per calendar month, the count resets on the 1st, and only the person who bought it can move it. AI credits never move: every server keeps the credits it bought. See [Managing your subscription](/premium/billing).
  </Accordion>

  <Accordion title="How do I cancel?">
    Open **Premium & AI** and press **Manage billing** to open the billing portal, then cancel there. Only the person who bought the subscription can open it.

    Premium stays active until the end of the period you already paid for, and the server then returns to the free tier. Removing Tickety from your server does not cancel a subscription.
  </Accordion>

  <Accordion title="Does one subscription cover all of my servers?">
    No. A subscription activates premium on the single server it was bought for, and its add-ons apply to that server only.
  </Accordion>

  <Accordion title="What happens to my settings if premium ends?">
    Nothing is deleted. Everything you configured stays saved and comes back the moment premium returns. While the server is on free, the premium parts stop applying. See [what changes when premium ends](/premium/limits#if-premium-ends).
  </Accordion>

  <Accordion title="What is the money used for?">
    Subscription money goes back into Tickety: advertising, research and keeping the bot running smoothly for everyone.
  </Accordion>
</Accordions>

## Where to go next [#where-to-go-next]

* [Free and Premium limits](/premium/limits): every cap on both tiers, and what changes when premium ends.
* [AI Credits](/premium/aicredits): what credits are, how to buy them and what spends them.
* [Managing your subscription](/premium/billing): plan changes, moving premium, invoices and cancelling.
* [Setting up your Custom Bot](/custombot): the full walkthrough for the Custom Bot add-on.