# Why is my server is not listed on the Dashboard? (/faq/servernotlisted)



If your Discord server is not appearing in the Tickety dashboard, this is typically due to permission issues or cache problems. This guide provides step-by-step troubleshooting to help you resolve the issue and get your server listed properly.

<Steps>
  <Step>
    ### Verify Permissions [#verify-permissions]

    Ensure you have **Administrator** access (not just a role named "Admin") or the **Manage Server** permission on the Discord server.
  </Step>

  <Step>
    ### Enable Multi-factor Authentication (MFA/2FA) [#enable-multi-factor-authentication-mfa2fa]

    Some Discord servers enforce two-factor authentication as a security requirement. Verify that you have enabled 2FA in your Discord account settings by navigating to **My Account → Enable Two-Factor Auth**.
  </Step>
</Steps>

If your server is still not appearing after completing the above steps, please follow these additional instructions:

<Steps>
  <Step>
    ### Log Out of the Dashboard [#log-out-of-the-dashboard]

    Sign out of the Tickety dashboard completely.
  </Step>

  <Step>
    ### Close the website & wait 15 minutes for a Cache Refresh [#close-the-website--wait-15-minutes-for-a-cache-refresh]

    Allow approximately 15 minutes for the server list cache to refresh. During this time, avoid accessing the dashboard.
  </Step>

  <Step>
    ### Log Back In [#log-back-in]

    After the waiting period, log back into the dashboard and verify that your server appears in the server list.
  </Step>
</Steps>

<Callout type="info">
  If you continue to experience issues after following all troubleshooting steps, please contact our support team for further assistance: &#x2A;*[Contact Support](https://tickety.top/support)**
</Callout>