# How to open my DMs? (/faq/opendms)



Bots cannot send message requests - if Tickety is trying to DM you and nothing is arriving, the issue is always on the receiving end (a Discord setting blocking the DM). Follow the steps below to fix it.

<Steps>
  <Step>
    ### Find the Tickety bot [#find-the-tickety-bot]

    1. Open Discord (desktop is easiest).
    2. Go to the server where Tickety is installed.
    3. Find `Tickety` in the member list, or search for it using Discord's search.
    4. Open the bot's profile and click `Message` (chat bubble icon).

    If a DM opens, you're done. If nothing happens or it errors, continue below.
  </Step>

  <Step>
    ### After changing any setting [#after-changing-any-setting]

    Fully close and reopen Discord, then click `Message` on Tickety again.
  </Step>
</Steps>

<Tabs items="[&#x22;1) The bot is blocked&#x22;, &#x22;2) DMs disabled globally&#x22;, &#x22;3) Server-specific issue&#x22;]">
  <Tab>
    ### Fix: Unblock Tickety [#fix-unblock-tickety]

    If you previously blocked Tickety (even accidentally), it cannot DM you.

    1. Open **User Settings**.
       * Desktop: click your avatar (bottom-left) → **User Settings**.
       * Mobile: tap your avatar → **Settings**.
    2. Go to **Privacy & Safety**.
    3. Find the **Blocked Users** list.
    4. Search for `Tickety` and click **Unblock**.

    Then go back to Tickety's profile and click `Message` again.

    <Callout type="info">
      Accidentally blocking the bot while troubleshooting is the most common cause of this issue.
    </Callout>
  </Tab>

  <Tab>
    ### Fix: Enable DMs in your global Discord settings [#fix-enable-dms-in-your-global-discord-settings]

    This setting prevents bots from DMing you entirely.

    1. Open **User Settings**.
    2. Go to **Privacy & Safety**.
    3. Find the **Direct Messages** section.
    4. Enable **Allow direct messages from server members** (exact wording may vary).

    Restart Discord and try clicking `Message` on Tickety again.

    <Callout type="info">
      Bots are treated like server members for DM purposes - if this is off, no bot can reach your DMs.
    </Callout>
  </Tab>

  <Tab>
    ### Fix: Server-specific DM issue [#fix-server-specific-dm-issue]

    If DMs only fail when started from this particular server, the server's privacy settings are blocking them:

    1. Right-click (or long-press on mobile) the server icon.
    2. Open **Privacy Settings**.
    3. Enable **Direct Messages** (allows server members, including bots, to DM you from this server).

    Restart Discord and try again.
  </Tab>
</Tabs>