# Reference (/automations/reference) ## Trigger settings [#trigger-settings] | Setting | Applies to | Notes | | --------------------------- | ---------------------------------------- | ---------------------------------------------------------------------------------------- | | Mode | all | A command, Words in a message, A pattern, Any message in a channel, You post it yourself | | Trigger | a command, words in a message, a pattern | The phrase, the command, or the pattern | | Match percentage | words in a message | 5 to 100. Default 85 | | Capitals have to match | a command | Off by default | | OCR Trigger Detection | words in a message, a pattern | Uses AI Credits | | Delete the member's message | everything except panels | | | Channels to watch | any message in a channel | At least one is required | ## Conditions [#conditions] | Setting | Notes | | ------------------- | --------------------------------- | | Allowed channels | Fires only in these | | Ignored channels | Never fires in these | | Only inside tickets | Ticket channels only | | Required roles | Match any of them, or all of them | ## Argument settings [#argument-settings] | Setting | Notes | | ----------------------------- | --------------------------------------------------------------------------------------------- | | Name | Lowercase letters, numbers and underscores, up to 32 characters. This is the placeholder name | | Label | What it is called in the usage line. Falls back to the name | | Type | Text, Number, Choice, List, User, Role, Channel, Yes or no | | Members must provide it | Otherwise the automation posts without it | | Takes the rest of the message | Last argument only | | Default | Used when the member leaves it out | | Choices | Choice arguments. Up to 25, each up to 100 characters | | Separator | List arguments. A dash by default | | Min and max | Number: the value range. Text: length. List: how many items | ## Placeholders [#placeholders] Everything in the [placeholder catalog](/placeholders) works in an automation's message, plus these: | Placeholder | Gives you | | ----------------------- | -------------------------------------------- | | `{args.raw}` | Everything typed after the trigger | | `{args.}` | One argument's value | | `{args..mention}` | A ping, for user, role and channel arguments | | `{args..count}` | Number of items in a list argument | | `{args..0}` | An item of a list by position, starting at 0 | Not supported: `{args.list[0]}`, `{args.list.length}`, and looping over a list. A panel you post yourself has no member and no trigger message behind it, so `member.*` and `args.*` placeholders have nothing to fill in there. The editor only offers the ones that resolve. ## Button and menu groups [#button-and-menu-groups] | Setting | Notes | | ---------------------------------- | -------------------------------------------------------------------------------- | | Buttons or dropdown | 5 buttons per row, 25 options in a dropdown | | Behavior | Links, Roles, or Votes | | Options | Label, plus a URL for links or a role for roles | | Build the options from an argument | Uses a list argument instead of the options above | | Only one at a time | Roles: replaces the previous pick. Votes: moves the vote | | Show the counts | Votes: renders the tally into the labels | | Stops accepting votes after | Votes: 1 hour up to 3 months from posting, a month by default. There is no never | | Placeholder text | Dropdowns only | ## Limits [#limits] | | Free | Premium | | ------------------------------ | -------- | --------------------- | | Automations that fire | first 10 | all | | Automations you can store | 500 | 500 | | Groups per automation | 1 | 5 | | Options per group | 5 | 25 | | Arguments | 3 | 10 | | Poll answers | 4 | 10 | | Pick more than one poll answer | no | yes | | Link buttons | 5 | 25 | | Threads | no | yes | | Delete after a delay | no | yes (up to 5 minutes) | | Steps | no | yes (up to 10) | | Components layout reply | no | yes | Nothing is deleted when premium ends. Everything you configured is kept and comes back when it returns. ## When it does not fire [#when-it-does-not-fire] * Is the automation **enabled**? * On the free plan, only the first 10 automations fire. Disable ones you are not using. * Check **Conditions**: an allowed channel list, an ignored channel, **only inside tickets**, or a required role you do not have. * A change can take a short while to take effect on a very large server. Saving again applies it immediately. Raise the **match percentage**, or switch to **A command** if the trigger is really a command. Wording mode is meant for questions, not for commands. A required argument is probably missing, and **When Something Is Missing** is set to **Do nothing**. Switch it to **Show how to use it** to see what is expected. It can also mean the message is empty: if the whole reply is placeholders and none of them resolved, there is nothing to send. That argument name does not exist. Check the spelling against the **Name** field, and remember names are lowercase. The argument before a list takes everything up to the **first separator**. If your question contains a dash with spaces around it, either quote the question when you type it, or change the list argument's separator to something else. Tickety's own role must sit above the roles it hands out in your server settings, and it needs Manage Roles. Saving updates the posted message. Two changes need a fresh **Send the Panel**: moving it to another channel, and switching the reply between the embed style and the components style. Sending again posts a new message and any votes on the old one start over. The vote closed. Every vote group has a closing time, from 1 hour up to 3 months, set by **Stops accepting votes after** and counted from the moment the message was posted. The final tally stays on the buttons. Changing that setting moves the deadline of everything already posted, so raising it can reopen a vote that had closed. Counts update on the message itself, and the voter also gets a private confirmation. If the counts never move, check Tickety can still see and edit the message in that channel.